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What does this mean for me?

Written by KCOM Support on 25/04/2023. Posted in Phone.

Let's get your landline fibre ready


This means phone calls made using your landline will no longer be carried over the old copper network.

They will instead be carried over our fibre broadband network using a technology called Voice Over Internet Protocol (VOIP). This simply means your phone calls will use the same network as the internet.

Don’t worry, your service and your phone number will remain exactly the same. You shouldn’t notice any difference to your service, in fact your phone calls should sound clearer.

What it does mean, though, is that your landline phone will need to be plugged into a different box on the wall.

Instead of being plugged into your traditional phone socket, you will need to plug it into the white box on your wall where the internet arrives in your house.

This box is called the Optical Network Terminal, or ONT for short, and is the box that your broadband router also plugs into.

It’s a very simple process to connect your phone to the ONT, using an adapter that we will send to you. You can find the simple three-step instructions on how to install the adapter yourself below:


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