Symmetrical, uncontended internet service

FTTP White Label product fully specified

FTTP End user access to local exchange for CP handover

Available Products

Direct Internet Access

Connect Fibre Bundles (residential)

Connect Fibre Packages (residential)

Connect Fibre Business

Connect Fibre Landlord

Wholesale Fibre Line Local Access

External Cable Connect

Accommodation Services

Max Downstream Speed Mbps

Up to 10000

900

IP Throughput

1000

Max Upstream Speed Mbps

Up to 10000

500

IP Throughput

535

Price

Price On Application

Refer to Price Manual at http://pricing.kcomhome.com/

Repair SLA Options

Time To Resolve (TTR):

5 Clock Hours 24/7

Time To Resolve (TTR):  

End of next working day after the CP reports the incident to KCOM, Monday to Friday 8am-5pm

Same day fix for faults reported before 12 noon Monday to Friday

Same day fix for faults reported before 12 noon Monday to Sunday

Time To Resolve (TTR):

SLA 2 End of next working day after the CP reports the incident to KCOM, Monday to Friday 8am-5pm

SLA 3 Same-day repair when the incident is reported before 12 noon, 7 days per week