Symmetrical, uncontended internet service |
FTTP White Label product fully specified |
FTTP Aggregation service from end users to single or dual CP hand-offs |
FTTP End user access to local exchange for CP handover |
ADSL 2+ White Label product fully specified |
ADSL aggregation service from end users to single or dual CP hand-offs |
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Available Products |
Direct Internet Access |
Connect Fibre Bundles (residential) Connect Fibre Packages (residential) Connect Fibre Business Connect Fibre Landlord |
Wholesale Fibre Line BSIL Link |
Wholesale Fibre Line Local Access External Cable Connect Accommodation Services |
Broadband ADSL Packages (Residential) Connect Broadband Plus (business) |
IP Line IP Health Line IP Line Internet Access |
Max Downstream Speed Mbps |
Up to 10000 |
900 IP Throughput |
1000 |
1000 |
Up to 24 |
Up to 24 |
Max Upstream Speed Mbps |
Up to 10000 |
500 IP Throughput |
535 |
535 |
Up to 1 |
Up to 1 |
Price |
Price On Application |
Refer to Price Manual at http://pricing.kcomhome.com/ |
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Repair SLA Options |
Time To Resolve (TTR): 5 Clock Hours 24/7
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Time To Resolve (TTR): End of next working day after the CP reports the incident to KCOM, Monday to Friday 8am-5pm Same day fix for faults reported before 12 noon Monday to Friday Same day fix for faults reported before 12 noon Monday to Sunday |
Time To Resolve (TTR): SLA 2 End of next working day after the CP reports the incident to KCOM, Monday to Friday 8am-5pm SLA 3 Same-day repair when the incident is reported before 12 noon, 7 days per week |
Time To Resolve (TTR): End of second working day after the CP reports the incident to KCOM, Monday to Friday 8am-5pm End of next working day after the CP reports the incident to KCOM, Monday to Friday 8am-5pm
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Time To Resolve (TTR): End of next working day after the CP reports the incident to KCOM, Monday to Friday 8am-5pm
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