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What's my Account Reference Number?

Written by KCOM Support on 17/09/2024. Posted in Account.

You can find your account reference number either on your paper bill, or online via My Account.

  1. Account Reference Online
  2. Account Reference on Your Paper Bill

Account Reference Online

You can easily find your account reference number by logging into your Online Account. Your account reference number is displayed at the top left of the page.

Account Reference on Your Paper Bill

If you have a paper bill, you can locate your account reference number on the front page in Section 2 on the right-hand side.

Contacting Us for Your Account Reference

If you’re unable to access your account online or don’t have a paper bill available, you can retrieve your account reference number by visiting our Contact Us page.


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