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What's my Account Reference Number?

Written by KCOM Support on 20/10/2022. Posted in Account.

You can find your account reference number either on your paper bill, or online via My Account.

  1. Account reference online
  2. Account reference on your paper bill

Account reference online

You can find your account reference number by logging into My Account. At the top left of the page, you'll see your account reference number.

MyAccount Acc Reference Number

Account reference on your paper bill

Looking at the front of your paper bill, your account reference number is in Section 2 on the right hand side as shown in the picture below:

Paper bill Account Reference Number

Contacting us for your account reference

If you can't get access to your account using My Account or you don't have a paper bill to hand, don't worry - you can get your account reference number by visiting our contact us page.


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