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What is call barring?

Written by KCOM Support on 22/03/2022. Posted in Phone.

Call Barring allows you to stop certain types of calls being made from your phone, giving you greater control over the types and costs of calls made.

  1. How do I register for Call Barring?
  2. How do I use Call Barring?


To use Call Barring, all you need is a phone that has * and # keys and is set to 'tone'. 'Tone' is also referred to as DTMF.

To check that your phone is set to tone/DTMF, pick up the receiver and press the number 4 three times. If you hear three short 'beeps', your phone is set correctly. You may be able to alter your phone settings by a switch at the base or side of your phone.

 

Something to note

National Call Barring includes all calls to 01 and 02 numbers, 07 numbers (mobiles), and 08 numbers. Organisations such as the Police and NHS Direct have 0845 numbers as contact numbers - this means that if you select National Call Barring, you won't be able to call these numbers.

How do I register for Call Barring?

To register for Call Barring, please call us on 01482 602555, or speak to us on Live Chat. Call Barring is a chargeable service and the cost depends on the type of barring that you apply. For more information, please see the Price Manual.

How do I use Call Barring?

Once registered, you should receive a letter from us that contains your PIN (Personal Identification Number) and confirmation that barring has been applied. For security reasons, please don't give anyone else your PIN. If you need a new PIN, this can be provided at an extra charge of £12.00 (plus VAT).

Once the barring has been applied, your dial tone will change to an intermittent tone - this isn't a fault, it just means that your barring is working.

To activate the barring

Pick up the phone and listen for the dial tone

When you hear the dial tone, dial: 

*
3
3
1
#

You'll now hear a message confirming that the barring is now on. Replace the handset.

To check the barring

When you hear the dial tone, dial: 

*
3
3
1
#

You'll now hear a message confirming that the barring is on. Replace the handset.

To remove the barring

When you hear the dial tone, dial: 

*
3
3
1
#
 then your PIN number, then 
#

You'll now hear a message confirming that the barring has been removed. Replace the handset.


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