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How do I divert my calls?

Written by KCOM Support on 23/03/2022. Posted in Phone.

If you're out and about visiting friends and family, why not divert your calls so that people can still keep in touch? You can divert calls to almost any phone, even your mobile.

Every time you use this service, you'll be charged for the cost of the diverted call. For example, if you're normally charged X amount for calling a mobile number from your landline, you'd be charged this amount every time you divert a call from your landline to a mobile number.

Setting up a divert is easy - just follow these simple instructions.

Basic call diversion

Automatically transfers all of the calls made to your number to another number

Lift receiver and wait for the dial tone, then:

  • To set to, dial: 
    *
    2
    1
    *
     new number 
    #
  • To check, dial: 
    *
    #
    2
    1
    #
  • To cancel, dial: 
    #
    2
    1
    #

Diversion No Reply

Automatically transfers calls if your phone is not answered within 15 seconds

Lift receiver and wait for the dial tone, then:

  • To set to, dial: 
    *
    6
    1
    *
     new number 
    #
  • To check, dial: 
    *
    #
    6
    1
    #
  • To cancel, dial: 
    #
    6
    1
    #

Diversion on Busy

Automatically diverts calls to another pre-selected number if your phone is engaged

Lift receiver and wait for the dial tone, then:

  • To set to, dial: 
    *
    6
    7
    *
     new number 
    #
  • To check, dial: 
    *
    #
    6
    7
    #
  • To cancel, dial: 
    #
    6
    7
    #
 

Things to note

  • You can still make outgoing calls
  • You can only enter a maximum of 16 digits when diverting a call out of the KCOM Home area, so unfortunately you cannot divert your calls overseas
  • Make sure the number you're diverting your calls to can handle them otherwise the divert may fail
  • Do not divert calls to a number that is already diverting calls to another number

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