Changing your package
Written by KCOM Support on 21/08/2024. Posted in Account.
You can change your Lightstream, broadband or telephone package with us at any time and below is all the information you need about how to go about it.
Selecting Your Package
Whether you're a new or existing KCOM customer, all of our broadband and telephone packages are available to view and order online.
To view our broadband packages, click here.
To view our telephone packages, click here.
Once your order is completed, we may need to contact you if an engineering appointment is required.
Checking Your Order Status
Once you've placed an order online, you can view the status by logging into My Account or My KCOM. After logging in, navigate to Order History and then Order Details.
Contact Us
If you'd prefer to contact us directly, please visit our contact us page.
We're Open:
- Monday - Friday: 8:00am - 8:00pm
- Saturday: 8:00am - 6:00pm
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