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Call packages

We give you loads of calls included in your phone plan, which means no nasty surprises on your bill.

Select a call package

  • PAYG

    18 month contract


    £11.99 phone only
    Free as part of a broadband bundle

    Pay as you go as per standard call charges
    Free local calls included if you take a phone only service
    View more details
    Order phone only
    Start broadband bundle order

    *Prices will increase in March each year from March 2022 by the Consumer Price Index rate (as published in January each year) plus 3.9%.
    **Unlimited UK calls to 01, 02 and 03 numbers.

    PAYG

    18 month contract


    £11.99 phone only
    Free as part of a broadband bundle

    Not a big landline user? Only pay for the calls you make, with no monthly fee (as part of a broadband bundle), with our pay-as-you-go package.

    • No monthly charge (as part of a broadband bundle)
    • £11.99 per month standalone
    • 23p set up fee per call
    • Unlimited local calls if you take a phone only service, otherwise:
      • Local and national calls charged at 15p/minute
      • Mobile calls charged from 18p/minute
    • Calls to 01, 02 and 03 numbers charged at 15p/minute
    • Calls to 0845 and 0870 numbers charged at a pence-per-call Access Charge from KCOM, plus a Service Charge set by the company you call (view full details here)
    • Add call bolt-ons at any time to suit your needs

    *Prices will increase in March each year from March 2022 by the Consumer Price Index rate (as published in January each year) plus 3.9%.
    **Unlimited UK calls to 01, 02 and 03 numbers.

  • UK Landlines

    18 month contract


    £15.99 phone only
    £4 as part of a broadband bundle

    Monthly line rental
    Unlimited local calls
    View more details
    Order phone only
    Start broadband bundle order

    *Prices will increase in March each year from March 2022 by the Consumer Price Index rate (as published in January each year) plus 3.9%.
    **Unlimited UK calls to 01, 02 and 03 numbers. Free calls to 0845 and 0870 numbers

    UK Landlines

    18 month contract


    £15.99 phone only
    £4 as part of a broadband bundle

    Whether you're calling family, friends, a takeaway or taxi; the UK Landlines bolt-on offers great value for money.

    • £4 per month (as part of a broadband bundle)
    • £15.99 per month standalone
    • Unlimited local calls
    • Unlimited UK calls to 01, 02 and 03 numbers
    • Free calls to 0845 and 0870 numbers1
    • No set up fees
    • Cancel any time
    • Equivalent to less than £1 a week
    • Better value if you make as few as 10 two-minute local calls which would cost £5.30
    • You can still use your landline without a bolt-on, each call will be charged separately at our standard call charges

    1Fair usage policy applies

    *Prices will increase in March each year from March 2022 by the Consumer Price Index rate (as published in January each year) plus 3.9%.
    **Unlimited UK calls to 01, 02 and 03 numbers. Free calls to 0845 and 0870 numbers

  • UK Landlines + Mobile

    18 month contract


    £19.99 phone only
    £8 as part of a broadband bundle

    Monthly line rental
    Unlimited local calls
    Unlimited UK mobile calls
    View more details
    Order phone only
    Start broadband bundle order

    *Prices will increase in March each year from March 2022 by the Consumer Price Index rate (as published in January each year) plus 3.9%.
    **Unlimited UK calls to 01, 02 and 03 numbers. Free calls to 0845 and 0870 numbers

    UK Landlines + Mobile

    18 month contract


    £19.99 phone only
    £8 as part of a broadband bundle

    Mobile battery on the blink? Signal a bit flaky? Our UK Landlines and Mobile bolt-on has you covered.

    • £8 per month (as part of a broadband bundle)
    • £19.99 per month standalone
    • Unlimited local calls
    • Unlimited UK calls to 01, 02 and 03 numbers
    • Unlimited UK mobile calls
    • Free calls to 0845 and 0870 numbers1
    • No set up fees
    • Cancel any time
    • Equivalent to less than £2 a week
    • Better value if you make as few as 10 four-minute mobile calls which would cost £9.50
    • You can still use your landline without a bolt-on, each call will be charged separately at our standard call charges

    1Fair usage policy applies

    *Prices will increase in March each year from March 2022 by the Consumer Price Index rate (as published in January each year) plus 3.9%.
    **Unlimited UK calls to 01, 02 and 03 numbers. Free calls to 0845 and 0870 numbers

  • All Inclusive

    18 month contract


    £26.99 phone only
    £15 as part of a broadband bundle

    Monthly line rental
    Free UK 24/7 calls (including 0845, 0870)
    View more details
    Order phone only
    Start broadband bundle order

    *Prices will increase in March each year from March 2022 by the Consumer Price Index rate (as published in January each year) plus 3.9%.
    **Unlimited UK calls to 01, 02 and 03 numbers. Free calls to 0845 and 0870 numbers

    All Inclusive

    18 month contract


    £26.99 phone only
    £15 as part of a broadband bundle

    Our most comprehensive bolt-on. Stay connected to everyone, all the time, without worrying about the cost.

    • £15 per month (as part of a broadband bundle)
    • £26.99 per month standalone
    • Unlimited local calls
    • Unlimited UK calls to 01, 02 and 03 numbers
    • Unlimited UK mobile calls
    • Free calls to 0845 and 0870 numbers1
    • 1,000 minutes of talk time to landlines in 45 worldwide destinations
    • No set up fees
    • Cancel any time
    • Equivalent to less than £3.50 a week
    • You can still use your landline without a bolt-on, each call will be charged separately at our standard call charges

    1Fair usage policy applies

    *Prices will increase in March each year from March 2022 by the Consumer Price Index rate (as published in January each year) plus 3.9%.
    **Unlimited UK calls to 01, 02 and 03 numbers. Free calls to 0845 and 0870 numbers

  • International 1000

    18 month contract


    £19.99 phone only
    £8 as part of a broadband bundle

    Monthly line rental
    1000 anytime minutes to 45 countries
    Unlimited UK mobile calls
    View more details
    Order phone only
    Start broadband bundle order

    *Prices will increase in March each year from March 2022 by the Consumer Price Index rate (as published in January each year) plus 3.9%.
    **Unlimited UK calls to 01, 02 and 03 numbers. Free calls to 0845 and 0870 numbers

    International 1000

    18 month contract


    £19.99 phone only
    £8 as part of a broadband bundle

    Do you have friends or family abroad? Wish you could stay in touch without worrying about the cost? Let us take care of it.

    • £8 per month (as part of a broadband bundle)
    • £19.99 per month standalone
    • 1,000 minutes of talk time to landlines 45 worldwide destinations
    • No set up fees
    • Cancel any time
    • Equivalent to less than £2 a week
    • You can still use your landline without a bolt-on, each call will be charged separately at our standard call charges

    *Prices will increase in March each year from March 2022 by the Consumer Price Index rate (as published in January each year) plus 3.9%.
    **Unlimited UK calls to 01, 02 and 03 numbers. Free calls to 0845 and 0870 numbers

    Added extras

    Message Minder 1571 answer phone service

    Our simple to use voicemail service for your landline. Just dial 1571 from your KCOM line to listen to your messages. Please note, this feature isn’t available over fibre phone lines.

    Caller Display and Reject Withheld Number

    Caller Display allows you to see the number of the caller before you answer, giving you that extra level of security, while opting for our Reject Withheld Number service means that you will not receive calls from anyone who chooses to keep their number a secret.

    Free Ex Directory

    Remove your number from the phone directory and call displays.

    KCOM's Carr Lane office with large orange branded banner draped across front of building.

    We’re on your doorstep in Hull

    We're just one local call away or you can even pop in to our Customer Centre on Carr Lane in Hull city centre. We're the only major broadband provider in the UK to offer a face-to-face walk-in centre if you need help.

    On call since 1904

    Over 100 years experience has taught us that not every customer is the same. That's why we’ve created four unique phone plans and a host of add-ons which can save you money on calls outside of your standard allowance.

    For full details of our consumer call bolt-on packages, please click here.

    Flex packages

    Our Flex packages mean low income families can always stay in charge of their phone and internet bills. We have introduced a price cap for customers on these packages, meaning that you will only ever pay a maximum of £10 a month for phone calls, subject to our Fair Usage Policy.

    Apply for a Flex package

    Next generation text-relay

    Next Generation Text Relay (NGTR) is a service that enables people with hearing and/or speech impairments to communicate with others through telephone or textphone equipment or other devices such as PCs and tablets. A ‘relay assistant’ acts in the middle to text the speech from the two people on the call.

    NGTR is a service provided by BT that we connect to so our customers can use it.

    Making a call with NGTR

    You can use the service in a number of ways, including using an ordinary telephone or textphone and also on computers, laptops, tablets, and smartphones that are connected to the internet. You can even link a ‘TextNumber’ to your existing phone number to make and receive calls without dialling a prefix. For full details of the service and how to access it go to ngts.org.uk or contact the NGT Helpdesk on 0800 500 888.For calls made using the NGTR services you will never be charged more than you would have been for the same call made without using the NGTR service. More information about pricing can be found in the KCOM Price Manual.

    General

    All prices include VAT and are based on payment by Direct Debit. Payment by non-Direct Debit is an available option but subject to additional monthly charges. Inclusive local calls are to selected geographic landline numbers starting 01482, 01377, 01430 and 01964. UK Landlines/UK Landlines and Mobiles/All Inclusive bolt-ons include unlimited calls to 01, 02 and 03 UK landline numbers. For full details about call charges and eligible numbers, see our Pricing Manual. Calls are subject to our fair usage policy. 18 month contract applies for standalone phone services. For full terms visit kcom.com/home/legal.