You can change your Lightstream, broadband or telephone package with us at any time and below is all the information you need about how to go about it.
Whether you're a new or existing KCOM customer, all of our broadband and telephone packages are available to view and order online.
Once your order is completed, we may need to contact you if an engineering appointment is required.My Account. Once you've logged in go to Order History and then Order Details.
If you'd prefer to contact us, please contact our Customer Services team via Live Chat or by calling 01482 602555.
- Monday - Friday: 8:00am - 8:00pm
- Saturday: 8:00am - 5:00pm
- Sunday: 10:00am - 4:00pm