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Price manual

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Disconnection policy

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Information about mis-selling of telecommunications services

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Business Conditions of Telephone Service

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Business Service Standards

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Business Conditions for Packaged Services

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Telephony Fair Usage Policy

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Terms and Conditions for Broadband and Internet Services (on-net)

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Terms and Conditions for KCOM Business Lightstream

(pre 10 May 2022)

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Terms and Conditions for Mobile

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Terms and Conditions for Out of Area Outbound Switched Voice Services

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Terms and Conditions Broadband Off-Net

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Terms and Conditions for KCOM Backup Services

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Terms and Conditions for KCOM Mail and Hosted Exchange Services

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Acceptable Use Policy

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Terms and Conditions SmartComms Services

(pre 10 May 2022)

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Terms and Conditions for Lightstream Broadband and SmartComms UC

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Traffic Management Policy for Landlord Services

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Office 365 Product Schedule

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Terms and conditions for the provision of Office 365 Services

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Broadband speeds explained

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Customer code of practice

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Complaints code of practice

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Broadband code of practice

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