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SmartComms UC - Hosted phone system

Hosted is a phone system held securely offsite by KCOM. We 'host' your system, which means we can maintain it for you as well as leaving no large equipment at any of your sites. This also means it is flexible, as you only pay for the number of users you have at one time, and new features can be added and removed at any stage.

We offer a range of hosted phone systems, including PBX, but our most popular solution is SmartComms UC. This is a flexible and customisable phone system that's made for the individual, so the needs of your office based staff, mobile workers and home workers can all be met at the same time. 

It's really easy to make changes without the worry of adding or removing any of your lines, let us handle that. Plus there's no up-front costs, meaning you only pay for what you use.

Want your desk phone and number to hand when you're out and about? Not a problem. Need to check if your colleagues are busy or free? SmartComms UC will do that for you. Fancy video conferencing? It's got that too. 


Easy to manage

Manage your SmartComms UC phone system from an online portal that allows you to set up call diverts, hunt groups and recorded messages. Add or remove employees from the system as your business changes and grows or customise features on each individual’s account.

Easy mobile working made

Work more efficiently and reduce mobile phone costs with our great flexible working features that allow calls to be made and received from smartphones or tablets. A single telephone number, regardless or your location, will mean you never miss a call.

Improve business continuity

If you can’t get to the office don’t worry – with SmartComms UC, you can route your calls to your mobiles, home office or even through your laptop, keeping you connected wherever you are.

First class service

Use SmartComms UC to deal with spikes in calls more effectively. With caller ID displayed on your handset, you can offer a more personalised greeting to your customers. And with voicemails delivered straight to your email, you’ll never miss a message.

Encourage team collaboration

From working on shared documents to instant messaging, video-conferencing and online meetings, staff will be able to collaborate from different locations as if they were in the same room.

Register for a free SmartComms UC demo

We’ve opened our Demo Suite at Carr Lane to make sure you're happy before you commit. Use different phones set up for you to try, and our team will take the time to understand your requirements and recommend the best fit.

We can help you find the right solution for your business
Call us on 0800 9155 777
Request a Callback Send an Email


You’ll start by choosing which licences your business needs and how many of each. It might be that you mix and match a combination of licence types across the team based on individual employee roles. For instance, office-based staff could be best suited to the Functional licencing whereas your receptionist and mobile workers might benefit from Fixed and Mobility licences.

  • Functional user

    • Low-cost entry level option
    • Transfer calls and put calls on hold
    • Does not include voicemail
  • Fixed user

    • Create a personal voicemail message for each user
    • Set up call diverts through our portal
    • Do everything a functional user can
  • Mobility user

    • Make and receive calls from one number across ten different devices through our app
    • Make free calls back to the office over Wi-Fi
    • Do everything a fixed user can

    Ready for more detail?

    Our SmartComms UC spec sheet explains how to get started with your flexible, scalable and reliable Unified Communications and telephony solution.

    Or, give us a call on 0800 9155 777 and our expert advisors can talk you through it.

    Add-ons tailored to your business

    Call recording

    Enhance your phone service with the security of our call recording add-on. In a nutshell, it automatically captures every phone conversation that takes place within your organisation.

    Call routing

    Never miss a call again with our smart routing add-on. In a nutshell, our routing service will automatically direct inbound traffic to any other number of your choice, whenever required.

    Business numbers

    Build national or local presence using our Business Numbers add-on. Also known as NTS numbers, they’ll give your business a professional image and recognisable identity. As an example, a local business might use a National Rate number to portray a national presence, whereas national organisations could apply Local Rate numbers to cut call costs to the customer.

    On-site phone systems

    We also provide phone systems that are housed on your premises with your very own telephone equipment. These can be built with analogue or digital lines depending on the needs of your business and the number of users connected to the system.

    With our on site system options, you are in control. Everything you need to work your new phone system is based with you. Access rich features with our NEC range such as simple conferencing and detailed, live reporting on call statistics. These include statistics on call time, call volumes, wait times and availability times.

    Get in touch

    Call us now on 0800 9155 777 to chat to one of our friendly experts (Mon - Fri, 8:30am - 5pm), or send us an email on
    Alternatively, you can fill in the form below and we'll call you back, usually within 24 hours.

    KCOM takes privacy seriously. The personal data we collect, the way in which we will collect it and how we use that personal data will depend on the reason for which we have gathered it in the first place. For more information on how we will use personal data, please view our privacy notice.