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What is Cloud Collaboration and Communications?

Cloud Collaboration and Communications is a cloud-based solution that brings together multiple communication and collaboration tools within a single platform. It enables voice calls, video conferencing, instant messaging, and file sharing through one integrated interface.

By choosing our Cloud Collaboration and Communications Solutions in partnership with 8x8, your team will benefit from a consistent and flexible communication experience, accessible across any device and location. The 8x8 platform includes real-time monitoring and analytics, allowing your organisation to make informed decisions quickly.

Why choose Cloud Collaboration and Communications for your business?

Improve your employee experience, customer engagement and create a positive overall impact on business performance with Cloud Collaboration and Communications.

More power to your employees: Save valuable time by bringing all communication channels together into one centralised platform. Cloud Collaboration and Communications supports greater flexibility, allowing staff to work from anywhere in a more supportive and seamless work environment. 

More power to your customers: With its many features, Cloud Collaboration and Communications allows businesses to reduce wait times, minimise holding periods and prevent missed calls from customers. 

More power to your business: Cloud Collaboration and Communications helps you reduce operating costs. There’s no need for expensive hardware, maintenance contracts, or separate licenses for different systems. Cloud Collaboration and Communications runs in the cloud, so updates, security, and support are all managed for you creating a cost-effective choice for your business.  

  • Remote Working Flexibility

    Improve remote and hybrid working flexibility with seamless access to voice, video, and messaging tools from any location, ensuring consistent and efficient collaboration. 

  • Scalability

    Cloud Collaboration and Communications offers scalability, allowing your business to easily expand or adjust your communication tools as your needs evolve.  

  • Reliability and Security

    Improve security by providing resilient, encrypted communication channels, to ensure data and interactions remain protected and uninterrupted, built over the KCOM network for ultimate reliability.  

  • Productivity

    Boost productivity by streamlining communication processes, enabling faster decision making and more efficient collaboration across teams.  

  • Cost Effective

    Our Cloud Collaboration and Communications solution is a single all-in-one solution, preventing the need for multiple, separate systems or suppliers, lowering overall operational expenses. 

    To book a demo, or for more information, call us on 0800 9155 777 or

    Get ahead. Never left behind, with KCOM and 8x8

    The 8x8 platform is a truly unified communications (UCaaS) and contact centre solution on a single, secure cloud platform. This means your business can seamlessly integrate voice, video, chat, contact centre, and team messaging all managed from one interface, with a single set of analytics and administration tools.

    Our partnership with 8x8 gives your business an extra layer of resilience and control. Powered by KCOM’s ultra-reliable network, with 99.999% availability*, and supported by 8x8’s platform-wide 99.999% uptime SLA, your communications stay up and running when it matters most. It’s one of the highest reliability guarantees in cloud communications so your business is always connected, always confident.

    Key Features

    One platform, one experience

    Employees and contact centre agents work within the same ecosystem enhancing collaboration, reducing complexity and training time.

    Enhanced CX

    AI-powered tools for omnichannel engagement, predictive insights, and self-service options to improve responsiveness and customer satisfaction

    Built-in analytics

    Real-time and historical data across all channels helps businesses make faster, smarter decisions.

    Security and compliance

    The platform is ISO 27001, GDPR, HIPAA, and SOC 2 compliant, meeting the needs of even highly regulated industries.

    Downloads

    FAQs

    • What is Unified Communications from 8x8?
      Unified Communications (UCaaS) from 8x8 brings together all your business communication tools: voice calls, video meetings, instant messaging, file sharing, and contact centre into one cloud-based platform. This means your team can collaborate more easily, stay connected wherever they are, and manage everything through a single interface. 
    • Is it secure?
      Yes, 8x8’s platform is built with security at its core. It meets leading compliance standards including ISO 27001, GDPR, HIPAA, and SOC 2. All data is encrypted, and the system includes advanced access controls including SSO. 
    • Will it replace my current communications system?
      Yes, but in a good way. 8x8 is designed to replace outdated, fragmented phone and communication systems with a streamlined solution that integrates easily with your existing tools like Microsoft Teams, Salesforce, and Google Workspace. 
    • Will it improve productivity?
      Absolutely. By consolidating all communications into one system, your team can collaborate faster and more efficiently. Built-in analytics help you monitor usage and performance, so you can optimise workflows and remove bottlenecks. 
    • Does it support remote or hybrid working?
      Yes, fully. Whether your team is in the office, at home, or on the go, 8x8 supports communication across all devices: desktop, mobile, and tablet. All they need is an internet connection. 
    • Is it suitable for small and medium-sized enterprises (SMEs)?
      Definitely. 8x8 is highly scalable and cost-effective, making it ideal for SMEs looking to modernise their communications without heavy infrastructure or large upfront costs. With a minimum of just 10 seats, it’s a practical choice for growing teams that need enterprise-level performance and as your business expands, 8x8 scales effortlessly with you. 
    • Will it save my business money?
      8x8 is designed for ease of use. It’s cloud-based, so there’s no complicated on-site setup. Admins can manage users, features, and settings through a simple dashboard, and updates happen automatically. 
    • What happens if I need help or support?
      With 8x8 and KCOM, you’re supported by real local teams not just call centres. You’ll have a dedicated account manager who knows your setup and can quickly resolve issues or escalate when needed. Backed by a UK-based support team and a comprehensive knowledge base, help is always close by when you need it. 
    • Can I customise it to suit my business needs?
      Yes. 8x8 is highly configurable, with options to tailor features, user permissions, integrations, and contact centre functions to fit your exact business requirements. 
    • Can UCaaS and CCaaS be combined on one platform?
      Yes, and that’s one of the key advantages of choosing 8x8. Their platform unifies both internal communication (UCaaS) and customer engagement (CCaaS) in a single cloud solution. This means your employees can collaborate seamlessly while your customer-facing teams deliver consistent, high-quality service all within the same environment. 

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    KCOM takes privacy seriously. The personal data we collect, the way in which we will collect it and how we use that personal data will depend on the reason for which we have gathered it in the first place. For more information on how we will use personal data, please view our privacy notice.