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What is Complete Comms?

Complete Comms is a business telephony and unified communications service that enables you and your employees to work from anywhere. Whether it’s in the office, at home or out and about, your customers will receive a consistent business service whenever they call you.

With the increasing demand for hybrid working environments, Complete Comms brings a premium communications platform to the business community.

Why choose Complete Comms for your business?

  • 28% of employees reported both working from home and travelling to work

    Office for National Statistics of ons.gov.uk
    KCOM is a leading provider of communications and IT services, we have been innovating for over 120 years and provide services to more than 150,000 consumers and businesses across the region.

    • Reliable

      This service is built and managed on our network, KCOM holds the relationship directly with the developer which enables faster resolution 

    • Dependable

      Pair your Complete Comms with our premium full fibre Lightstream technology to add further value to your business.

    • Competitively priced

      Tailored to meet your business requirements with contract lengths to suit you.

    • Easy installation

      Downloadable Smartphone App and PC Soft client available for quick and easy setup

      Download or login to the Complete Comms portal

      To book a demo, or for more information
      call us on 0800 9155 777 or

      Maximise productivity with Complete Comms

      • Improve productivity and efficiency

        Manage your calls easily and effectively with features such as automatic call back, auto attendant to provide callers with a menu of options, and assign hunt groups to distribute and direct calls across your team

      • Work from anywhere

        Host your own remote office with the mobile app and take your profiles and settings to wherever you need to be, whether you’re on a sales visit or working from a different office you are contactable from anywhere

      • Simple to use

        Have complete control of your business through a single portal using the web or mobile app

      • Scalability

        Ability to scale with your business through a flexible range of licence types to assign to your employees with no limits, easily upgrade your licence type to stay connected with your customers

      • Feature rich enhancements

        Upgrade to a premium contact centre licence to take advantage of call traffic reporting, call groups and view the status of team members.

        Enhance your business operations with Complete Comms

        Dive into our extensive collection of FAQ's and How To videos, each designed to help you get the most out of our platform.

        See our 'How To' guides Download Brochure

        Key Features

        • Enabling Team Collaboration

          Hunt Groups - With Complete Comms, you can ensure that incoming calls are efficiently directed to the right teams, resulting in enhanced productivity and customer satisfaction.

          Company Directory - The company directory feature in Complete Comms allows your employees to quickly connect with each other, improving overall collaboration and communication.

          Instant Messaging - By integrating instant messaging into your communication tools, you can boost your employees' efficiency and productivity, allowing them to stay connected and communicate seamlessly.

        • Improving Company Image

          Call Waiting Announcements - Complete Comms keeps your customers informed of their position in the queue and estimated wait times, providing them with the best service experience possible.

          Music on Hold - With Complete Comms, you can improve your customers' experience by providing them with informative messages and music while they wait.

          Auto Attendant - Our auto-attendant feature ensures that incoming calls are routed to the appropriate teams, resulting in streamlined communication and enhanced customer satisfaction.

        • Work isn’t an office anymore

          Home Worker - With Complete Comms, your employees can enjoy the flexibility of working from any location, increasing their productivity, and allowing for a more dynamic work environment.

          Call Notify - The call notify feature ensures that you never miss an important business call, enabling you to react as efficiently as possible.

        • Working Efficiently

          Anonymous or Selective Call Rejection - With Complete Comms, you have the power to reject unwanted calls, eliminating unnecessary distractions and enhancing productivity.

          Do Not Disturb - The do not disturb feature enables you to focus on your work without being interrupted by incoming calls, allowing you to maximize productivity.

        Plan Features

        • Feature Matrix
          Feature Business User iACD User iACD Premium User
          Anonymous Call Rejection ✓ ✓ ✓
          Automatic Hold / Retrieve ✓ ✓ ✓
          Busy Lamp Field ✓ ✓ ✓
          Call Barring ✓ ✓ ✓
          Call Forwarding Always ✓ ✓ ✓
          Call forwarding Busy ✓ ✓ ✓
          Call forwarding No Answer ✓ ✓ ✓
          Call forwarding Not Reachable ✓ ✓ ✓
          Call Forward Selective ✓ ✓ ✓
          Call Hold ✓ ✓ ✓
          Call Manager ✓ ✓ ✓
          Call Park ✓ ✓ ✓
          Call Pick Up Groups ✓ ✓ ✓
          Call Transfer ✓ ✓ ✓
          Call Waiting ✓ ✓ ✓
          Calling Line ID Blocking ✓ ✓ ✓
          Calling Line ID Delivery  - External Calling Line ID Delivery ✓ ✓ ✓
          Calling Line ID Delivery  - Internal Calling Line ID Delivery ✓ ✓ ✓
          Directed Call Pickup ✓ ✓ ✓
          Distinctive and Priority Ringing ✓ ✓ ✓
          Last Number Redial ✓ ✓ ✓
          Do Not Disturb ✓ ✓ ✓
          Extensions ✓ ✓ ✓
          Fax Messaging ✓ ✓ ✓
          Multi Line Hunt Groups (Call routing) ✓ ✓ ✓
          Push to Talk (Paging Groups/Intercom) ✓ ✓ ✓
          Queue Status Announcement ✓ ✓ ✓
          Selective Call Acceptance ✓ ✓ ✓
          Selective Call Rejection ✓ ✓ ✓
          Sequential Ringing ✓ ✓ ✓
          Simultaneous Ringing ✓ ✓ ✓
          Speed Dial ✓ ✓ ✓
          Three-Way Call ✓ ✓ ✓
          User Intercept (Suspend) ✓ ✓ ✓
          Music On Hold ✓ ✓ ✓
          Basic Call Logs ✓ ✓ ✓
          Comms Portal ✓ ✓ ✓
          Hot Desking (Call Director) ✓ ✓ ✓
          Personal Contacts ✓ ✓ ✓
          Shared Call Appearance 5 ✓ ✓ ✓
          Voicemail ✓ ✓ ✓
          Call queuing ✓ ✓ ✓
          Application for Smartphone ✓ ✓ ✓
          Application for Tablet ✓ ✓ ✓
          Remote Worker ✓ ✓ ✓
          Video Calling (Mobile App) ✓ ✓ ✓
          Call Jump ✓ ✓ ✓
          Call Queue Announcements X ✓ ✓
          KPI Monitoring X ✓ ✓
          Downloadable Reporting X ✓ ✓
          Scheduled Reporting X X ✓
          Monitor, Whisper, Barge X X ✓
          Customisable
          Agent Status Codes           		X X ✓
          Wrap Up Disposition Codes X X ✓
          Easy Attendant Chargeable extra Chargeable extra Chargeable extra
          Premium Attendant Chargeable extra Chargeable extra Chargeable extra

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