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Who is eligible?

To apply for welcome credit you must meet the following criteria:
  • Live in one of our expansion areas such as Goole, Withernsea or Hornsea (see full list of available areas here)
  • Be a new KCOM full fibre customer
  • Have evidence that you're in contract with another provider with an early termination fee

Available credit

If you meet the criteria, you can receive the following credit depending on what package you take from us:

  • Power Fibre 100

    Up to £50

  • Power Fibre 300

    Up to £100

  • Power Fibre 500

    Up to £150

  • Power Fibre 900

    Up to £200

    Terms and conditions

    For new full fibre customers – available when taking 100  / 300 / 500 or 900Mbps unlimited full fibre package in Driffield, Nafferton, Market Weighton, Pocklington, Howden, Goole, Withernsea, Hornsea or such other areas as communicated by KCOM from time to time (KCOM’s New Fibre Build Area”). Subject to network availability.

    • Full terms and conditions

      Expansion Contract Buy Out

      Contract buy-out if you’re with any UK broadband provider: Up to £200 credit on your KCOM bill depending on package selected.

      • 100Mbps Unlimited package – up to £50
      • 300Mbps Unlimited package – up to £100
      • 500Mbps Unlimited package – up to £150
      • 900Mbps Unlimited package – up to £200

      Eligibility
      For new fibre broadband residential customers who purchase Power Fibre 100Mbps, Power Fibre 300Mbps, Power Fibre 500Mbps, or Power Fibre 900Mbps packages. This offer is available to new fibre broadband residential customers in eligible rollout areas only, excluding HU1 – HU17.

      Offer details

      If your current broadband provider charges you any early termination fees, you can claim up to £200 as a KCOM account credit, capped at the amount due for broadband and line rental charges over the remaining period of your current contract. This excludes outstanding rental charges, over-usage charges and call charges and is dependent on the package you select as set out above. We will confirm the maximum amount of the credit we will pay to you before you agree to switch your service to KCOM.

      To claim this credit, you must have paid those early termination fees in full and send us proof of the early termination fee you have paid within 90 days of your KCOM Lightstream service being activated.

      You will receive the credit on your KCOM account within 30 days of KCOM receiving your proof of payment for your early termination fees.

      Offer availability

      Offer applies to orders placed in-store, online or by telephone. Cooling off rights apply. Subject to credit check, payment by Direct Debit, and KCOM’s standard terms and conditions available at www.kcom.com/home/legal.

      Non-exchangeable

      The credit has no cash or credit alternative and cannot be exchanged, transferred, or used in conjunction with any other offer.

      Amendment or withdrawal

      KCOM reserves the right to amend, withdraw, or extend this offer at any time.

      Our details

      The offer is administered by KCOM Group Limited, 37 Carr Lane, Hull, HU1 3RE. These terms are governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

    Register your interest in welcome credit

    Please check the eligibility criteria and enter your details on the form below and we will be in touch.

    KCOM takes privacy seriously. The personal data we collect, the way in which we will collect it and how we use that personal data will depend on the reason for which we have gathered it in the first place. For more information on how we will use personal data, please click here.