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Not finding what you need?

*For price rise you can use our dedicated chatbot or read our frequently asked questions
*Technical support we recommend you call 01482 606101 or use our troubleshoot guide
Chat opening times
Monday-Friday:09:00 – 19:00
Saturday - Sunday:10:00 – 17:00

Contact us by phone if you prefer

Customer services and sales


Mon-Fri: 8am - 8pm
Sat: 8am - 6pm
Sun: 10am - 4pm (Customer Service closed)

Tech support


Mon-Fri: 8am - 8pm
Sat: 8am - 6pm
Sun: 8am - 6pm

Paying a bill


24 hours a day, 7 days a week

Landline faults

From KCOM Landlines
Dial 151

24 hours a day, 7 days a week

Sign language interpreter

Did you know that we’re able to offer British Sign Language interpreters through the InterpretersLive! Service? It’s available Monday to Friday, between 8am and 9pm, and between 9am and 6pm Saturday and Sunday. If an interpreter isn’t available straight away, you can hold or retry the call later.

Come in for a chat

If you'd prefer to speak to us in person, our shop is open 9:30am-4:30pm Monday to Friday. We're located at 37 Carr Ln, Hull, HU1 3RE.