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My first bill is higher than I expected

Written by KCOM Support on 23/03/2022. Posted in Billing.

It's common that the first bill you receive after joining us is higher than the stated monthly amount you may have seen on our website. Here's why.

Why charges on your first bill are higher

The most common reason for your first bill being higher than normal, is due to the length of time you're being charged for, for example:

  • If your service starts on 23rd March and we've agreed to send your bills on the 22nd of each month, it means your first bill will arrive on 22nd April.
     
  • The 22nd April bill will charge you from your start date, 23rd March, right up to the 21st May, in time for your next bill on 22nd May.
     
  • Your 22nd May bill will charge you from 22nd May up to 21st June (one month) as normal. This will continue with subsequent bills.

Your first bill may also include activation and equipment charges, which will be itemised on your bill.

If you're still unsure about the cost of your bill or need further help, please contact us via Live Chat or by calling us on 01482 602555.


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