Get that better broadband feeling!
Kick off the new year with broadband you can rely on.
*T&Cs and geographic restrictions apply. KCOM had the lowest average number of monthly faults per 1000 customers compared to the national providers in the Ofcom report published May 2025 using the latest available data from 2024. For verification see kcom.com/ofcomreport. Geographical restrictions may apply. For more information visit kcom.com/packages. KCOM Full Fibre Broadband is subject to status, credit check and universal conditions for service. kcom.com/home/legal.
Why our broadband deals are worth switching for
From ultrafast speeds to unmatched reliability, our limited time offers let you upgrade to the UK's best broadband* at prices that won’t last long.
Enter your postcode to see what's on offer, available until 28 February 2026 across Hull, East Yorkshire and Lincolnshire
99.999% uptime
Faster streaming
Award-winning Wi-Fi included
Hull call centres
We'll handle your switch so you don't have to
There’s no need to call your old provider, no awkward cancellation conversations, and no disruption to your internet connection. Our 'one-touch switch' process ensures a hassle-free switch to a new broadband deal.
What your neighbours are saying about us
The UK's most reliable broadband provider.
That's broadband you don't have to worry about.
†Based on Ofcom’s published report (May 2025)
Powered by Hull's full fibre network
Roll runs on KCOM's award-winning full fibre network. Trusted across Hull and East Yorkshire and recognised as the UK's most reliable*, delivering 99.999% network availability.
Amazon eero 6+ router included in your package
We've partnered with Amazon eero to combine the award-winning eero 6+ router with our powerfully fast full fibre broadband.
Compare broadband speeds and packages
Our broadband deals range from 100Mbps to 900Mbps so we're guaranteed to offer a speed that suits you.
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Stream Netflix, Disney+ and Prime video real fast.
Because we store streaming content locally.
Award-winning broadband service
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![ISPA 2024 - Sustainability (1)]()
For our commitment to sustainability and reduced energy consumption.
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![UK Fibre 2025 - Digital Inclusivity (1)]()
For providing essential connectivity to local community groups.
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![UK Fibre 2025 - Community Champion (1)]()
For our work with local charities, such as HEY Children’s University.
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![UK Fibre 2025 - Marketing (1)]()
In recognition of our impactful 'The Power is All Yours' campaign.
Let's talk! Call our friendly team
Our call centres are proudly rooted right here in Hull and are staffed by real local experts, 7 days a week. Whether it's setting you up as a new customer, exploring re-contracting options, or answering queries, we're here to help you.
Frequently asked questions about broadband
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Does full fibre broadband actually make a difference?
Yes, full fibre broadband has been designed to cope with high levels of uploads and downloads, meaning that you can say goodbye to buffering movies, webpages that take ages to load, and your connection dropping when someone else in the household goes online. It's much faster than standard broadband, and more reliable.
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How long does installation take?
In most cases, from order to activation it takes between 7 and 14 days for your internet to be set up and ready to use. Once you’ve placed your order with us, we’ll give you a call to arrange an installation date that suits you. If necessary, we’ll also arrange a pre-install appointment to connect the fibre to the outside of your home.
On the big day, one of our engineers will need access to your home for around two hours. They'll fit your fibre cables, set up your new router, connect one of your devices and then leave you in peace to enjoy faster, more reliable broadband.
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What happens if I need to cancel or switch providers?
If you change your mind after ordering, please contact us straight away and let us know. You can cancel within 14 days without giving any reason – read more about this here.
If we carry out the installation process and begin to provide service within the 14-day cancellation period, you will still have the right to cancel at any point within this period. However, you would need to pay for any services provided up to the cancellation date (such as any installation charges).
Once the cancellation period has passed, if you choose to end your service within the contract term, an early termination charge may apply. Read more about early termination charges here.