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Why choose KCOM as your broadband provider? 

At KCOM, we do things differently. From our powerfully fast full fibre network to our locally based expert support teams, everything we do is built around keeping you connected.
Unlock an experience like no other, with exclusive benefits you won’t find anywhere else. With KCOM, the power is all yours!

Local customer service you can trust

Our call centres are proudly rooted right here in Hull and are staffed by real local experts, 7 days a week.

Stream your favourite content faster

We store content for Netflix in our exclusive local cache, so you can enjoy a smoother viewing experience.

Reliable home broadband with 99.999% uptime

You need full-fibre that won't quit, and our network's up and running above industry standards.

Our broadband has fewer faults than other national providers.

That's broadband you don't have to worry about.

What your neighbours think of us

Trustpilot

Our local fibre engineers will help you get connected

  • Installation at a date and time to suit you, with no hassle or mess
  • Support with setting up your brand new Amazon eero Wi-Fi 6+ router and app.
  • 365 day a year assistance - ready to help whenever you need us.

Compare broadband speeds and packages

Our broadband deals range from 100Mbps to 900Mbps so we're guaranteed to offer a speed that suits you.

Download Speed/Mbps
Time/Hrs:Mins:Secs
100Mbps

00:00:00
300Mbps

00:00:00
500Mbps

00:00:00
900Mbps

00:00:00

Real Hull fibre customer reviews ★★★★★

  • KCOM's fibre offering is the best in Hull, and that is a fact. 900Mpbs consistently, day in, day out. Not one outage. In my experience, KCOM is a fantastic ISP offering speeds and latency that isn't easy to find in this country.

    Harry Ross of Hull

  • My install team Jake and Matt made the whole experience easy with no mess and no fuss. Their continual professional manner and industry knowledge left me feeling fully prepared for the switch and connecting multiple devices.

    Steven

    Award-winning broadband service

    • Connected Britain
    • INCA Award
    • European Broadband Award

    Frequently asked questions about broadband

    • Does full fibre broadband actually make a difference?
      Yes, full fibre broadband has been designed to cope with high levels of uploads and downloads, meaning that you can say goodbye to buffering movies, webpages that take ages to load, and your connection dropping when someone else in the household goes online. It's much faster than standard broadband, and more reliable.
    • How long does installation take?

      In most cases, from order to activation it takes between 7 and 14 days for your internet to be set up and ready to use. Once you’ve placed your order with us, we’ll give you a call to arrange an installation date that suits you. If necessary, we’ll also arrange a pre-install appointment to connect the fibre to the outside of your home.

      On the big day, one of our engineers will need access to your home for around two hours. They'll fit your fibre cables, set up your new router, connect one of your devices and then leave you in peace to enjoy faster, more reliable broadband.

    • What happens if I need to cancel or switch providers?

      If you change your mind after ordering, please contact us straight away and let us know. You can cancel within 14 days without giving any reason – read more about this here.

      If we carry out the installation process and begin to provide service within the 14-day cancellation period, you will still have the right to cancel at any point within this period. However, you would need to pay for any services provided up to the cancellation date (such as any installation charges).

      Once the cancellation period has passed, if you choose to end your service within the contract term, an early termination charge may apply. Read more about early termination charges here.

    Join thousands already enjoying fast full fibre broadband

    KCOM in your local community

    Trustpilot