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What is One Touch Switch?

If your broadband contract is coming to an end, it’s the perfect time to explore better deals. One Touch Switch makes changing providers easier than ever.

One Touch Switch is a free, Ofcom regulated service that lets you switch broadband providers with just one contact - your new provider. There’s no need to call your old provider, no awkward cancellation conversations, and no disruption to your internet connection.

Whether you're looking to avoid price increases after your contract ends, upgrade to faster speeds, or simply get better value, One Touch Switch ensures a hassle-free switch to a new broadband deal.

Step-by-step

  • 1. Choose your KCOM broadband package

    Whether you want faster speeds, better reliability, or more value. We’ve got a deal that suits your needs.

  • 2. Let us know you’re ready to switch

    Simply place your order online or give us a call, and we’ll take care of the rest.

  • 3. We’ll contact your current provider

    No need for awkward cancellation calls. We’ll handle the handover directly.

  • 4. Get your switch date

    You’ll receive confirmation of when your KCOM service will go live, so you know exactly what to expect.

  • 5. Enjoy your new KCOM connection

    Fast, reliable broadband with no disruption during the switch. Welcome to better broadband.

    Frequently asked questions

    • What is One Touch Switch?

      One Touch Switch is a new Ofcom-regulated service that makes it quick and easy to switch broadband providers. You only need to contact your new provider (like KCOM), and we’ll handle the rest - including notifying your current provider.

    • Do I need to contact my current provider?

      No. with One Touch Switch, KCOM will take care of the entire process. There’s no need to call or cancel anything with your current broadband provider.

    • Will I lose internet access during the switch?

      No, your service should continue without disruption. The switch is designed to be seamless, so you stay connected throughout the process.

    • Can I choose when the switch happens?

      You’ll be told the earliest available date for the switch, and in many cases, you can request a date that works better for you.

    • What if I’m still in contract?

      You can still switch, but check if your current provider will charge an early exit fee. We recommend reviewing your contract before initiating a switch.

    • How will I know when the switch is complete?

      You’ll receive confirmation from KCOM and your old provider once the switch has been arranged, including details of your go live date.

    Why KCOM?

    Unlock the ultimate experience with our full fibre broadband that delivers uniquely powerful streaming, gaming, security and more.

    • Power Streaming

      Goodbye to slow load times and hello to seamless streaming without buffering. Enjoy faster downloads and a smoother viewing experience.

      Find out more

    • Power Gaming

      No more long wait times during game updates, with KCOM gamers experience less lag while gaming and an accelerated download process.

      Find out more

    • Power Shield

      Enjoy network level protection with KCOM Power Shield. You are protected from the effects of malicious denial of service (DDOS) attacks.

      Find out more

      Not ready to switch just yet?

      Let us remind you when your contract ends - so you can make the move to better broadband with KCOM, right on time.

      Set a Reminder

      Award-winning home broadband

      • Connected Britain
      • ISPA 2023
      • INCA Award
      • ISPA 2024

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