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How does this affect me?

What is happening?

What does this mean for me?

When is it happening?

Will I get to keep the same phone number?

Is the switchover mandatory?

What if something goes wrong?

Will you be digging up my street?

What happens if there's a fibre outage or power cut?

Will there be any down time?

What if I’m in the middle of an emergency call?

What if I am unable to make calls after receiving their adaptor?

Will my phone line still work if the internet goes down?

Equipment Questions

Will my extension sockets work?

I have tried to get fibre but it is not available where I live

I have a device connected to my landline

I have a Lifeline in my house, will it still work?

Contract and cost

Will the terms and conditions of my phone service change as a result of the switchover?

Will this cost me anything?

Will my package change?