How does this affect me?
What is happening?
What does this mean for me?
When is it happening?
Will I get to keep the same phone number?
Is the switchover mandatory?
What if something goes wrong?
Will you be digging up my street?
What happens if there's a fibre outage or power cut?
Will there be any down time?
What if I’m in the middle of an emergency call?
What if I am unable to make calls after receiving their adaptor?
Will my phone line still work if the internet goes down?
Equipment Questions
Will my extension sockets work?
I have tried to get fibre but it is not available where I live
I have a device connected to my landline
I have a Lifeline in my house, will it still work?
Contract and cost
Will the terms and conditions of my phone service change as a result of the switchover?
Will this cost me anything?
Will my package change?