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Switchover
FAQs
Let’s get your landline fibre ready - FAQ guides
We have collated guides that can help you understand the how this change affects you and what you need to do.
How does this affect me?
What is happening?
Click here to read our guide
What does this mean for me?
Click here to read our guide
When is it happening?
Click here to read our guide
Will I get to keep the same phone number?
Click here to read our guide
Is the switchover mandatory?
Click here to read our guide
What if something goes wrong?
Will you be digging up my street?
Click here to read our guide
What happens if there's a fibre outage or power cut?
Click here to read our guide
Will there be any down time?
Click here to read our guide
What if I’m in the middle of an emergency call?
Click here to read our guide
What if I am unable to make calls after receiving their adaptor?
Click here to read our guide
Will my phone line still work if the internet goes down?
Click here to read our guide
Equipment Questions
Will my extension sockets work?
Click here to read our guide
I have tried to get fibre but it is not available where I live
Click here to read our guide
I have a device connected to my landline
Click here to read our guide
I have a Lifeline in my house, will it still work?
Click here to read our guide
Contract and cost
Will the terms and conditions of my phone service change as a result of the switchover?
Click here to read our guide
Will this cost me anything?
Click here to read our guide
Will my package change?
Click here to read our guide
