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KCOM difference - our customers

The UK's most reliable broadband provider

When it comes to broadband, reliability matters. It’s not just about speed, it’s about staying connected when you need it most. That’s where KCOM is different.

Across the UK’s major broadband and landline providers, the average number of monthly faults was 44 per 1,000 customers. But at KCOM – just 16 per 1,000 customers! Fewer faults means fewer interruptions, less downtime, and a connection you can rely on every day.

KCOM difference - our customers

Full fibre so good, 1000s of homes have come back.

Clearly, real quality is what counts.

Switching broadband isn’t something you do for fun. But when you’re looking for speed, reliability and service you can trust, it suddenly becomes worth it. That’s why thousands of homes have returned to KCOM.

With our full fibre, you get reliable connectivity for everything from streaming and gaming to working from home. And if you ever need a hand, our team of local experts are ready to help 7 days a week.

KCOM difference - emergency service trust us

The fibre network the emergency services trust

We're trusted to provide connectivity to blue light services across the region, delivering performance they can rely on day in day out - keeping you and your loved ones safe.

If the emergency services rely on us, you know you can too.

Trustpilot 5 star rating

Made the mistake of changing to cheap.

Went back to quality. Thank you KCOM

KCOM difference - we store content locally so you can stream faster

Enjoy your Netflix faves real fast

We get it - when you're ready to binge your fave series, the last thing you want is buffering. That's why we store content for streaming services such as Netflix, Apple TV+ and Amazon Prime in local caches right here in Hull.

It's called KCOM Power Streaming, which is exclusive to KCOM customers, and it means the shows you love don't travel far. With our exclusive caches, you're not stuck in the same digital traffic as the rest of the country. So you get to enjoy faster downloads and a smoother viewing experience.

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*Geographical restrictions may apply. KCOM full fibre broadband is subject to status, credit check and universal conditions for service, see legal

†Based on Ofcom’s published report (May 2025) and supported by the most recent full year data from 2024

*T&Cs and geographic restrictions apply. KCOM had the lowest average number of monthly faults per 1000 customers compared to the national providers in the Ofcom report published May 2025 using the latest available data from 2024. For verification see kcom.com/ofcomreport. Geographical restrictions may apply. For more information visit kcom.com/packages. KCOM Full Fibre Broadband is subject to status, credit check and universal conditions for service. kcom.com/home/legal.