Real local call centres with real local people
Speak to someone who knows where you're coming from - literally. Our call centres are proudly rooted right here in Hull and are staffed by real local experts who genuinely care. Whether you've got a quick question or need help sorting something out, our experts make sure you always get a friendly, knowledgeable voice on the other end of the line.
99.999% network availability
Your tech needs full fibre that won't quit, especially mid-game. Our network's up and running 99.999% of the time. We're working on the other 0.001%!
Achieving a 99.999% uptime on our connectivity platforms, often referred to as "five nines", signifies exceptional reliability. In real terms it means less than 5.26 minutes of downtime annually.
This level surpasses typical industry standards, which generally range from 99% to 99.9%.
The fibre network the emergency services trust
We're trusted to provide connectivity to blue light services across the region, delivering performance they can rely on day in day out - keeping you and your loved ones safe.
If the emergency services rely on us, you know you can too.
Ready to help 7 days a week
Our team of local experts are ready to help 7 days a week, 365 days a year. Unlike some providers who offer limited weekend support or rely on automated systems, we have real experts on hand to help you quickly and efficiently.
You can get in touch however works best for you - by phone, email, live chat, or by popping into our shop in Hull City centre during the week.
Enjoy your Netflix faves real fast
We get it - when you're ready to binge your fave series, the last thing you want is buffering. That's why we store content for streaming services such as Netflix, Apple TV+ and Amazon Prime in local caches right here in Hull.
It's called KCOM Power Streaming, which is exclusive to KCOM customers, and it means the shows you love don't travel far. With our exclusive caches, you're not stuck in the same digital traffic as the rest of the country. So you get to enjoy faster downloads and a smoother viewing experience.
100+ engineers on your doorstep
When it comes to full fibre broadband, sped isn't just about your connection - it's about how quickly we can be there when you need us.
With over 100 local engineers based right here in your region, we're always just around the corner - ready to install, fix or upgrade without the faff. All our engineers are full fibre specialists, so your home gets the best care from the start.
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Check availability*Geographical restrictions may apply. KCOM full fibre broadband is subject to status, credit check and universal conditions for service, see legal