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FAQs

• What is mesh Wi-Fi?

  With KCOM Smart Wi-Fi, your Lighthub router works with our Wi-Fi 6 access points to create a single mesh Wi-Fi network that covers every room. As you move throughout your home, your device will use whichever signal is strongest to connect and ensure you stay online with zero drop-outs or buffering.

  KCOM Smart Wi-Fi offers a personalised, future-proof solution for your home. You can place your access points anywhere you like to perfectly tailor to suit your home’s size and layout. The average home will only need 1 access point – but you can order up to 3.

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• What equipment is included with KCOM Smart Wi-Fi?

  KCOM Smart Wi-Fi uses Wi-Fi 6 access points, which are equipped to handle even the busiest of households with multiple devices. They work together with your Lighthub router to extend your Wi-Fi connection and ensure whole home coverage, so the whole family can enjoy a next level online experience no matter where they are or what they're doing. You can choose if you'd like to order one or multiple access points to suit your needs.

  If you don't already have a compatible router, you will also receive a Lighthub-A router with your order.

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• How is KCOM Smart Wi-Fi different to using a Wi-Fi extender?

  Wi-Fi extenders (also known as Wi-Fi boosters or repeaters) are designed to boost your router's signal, but they work in a completely different way to the KCOM Smart Wi-Fi mesh Wi-Fi network.

  A Wi-Fi extender connects to your existing Wi-Fi signal and then re-broadcasts on it to extend its range, meaning that the router and any Wi-Fi boosters each sit on their own separate network. The downside of this is that you'll often experience connection issues as you move around your home, as you'll need to manually switch between networks depending whether the signal is strongest from your router or from your extender. In some cases, your device will switch automatically, but you're still likely to experience a drop in connection as it jumps from one network to another.

  Meanwhile, with KCOM Smart Wi-Fi your router and access point(s) work together to create a single powerful network that covers your whole home. That means you can enjoy a consistent, reliable internet connection no matter where you are or what you're doing.

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• How many access points do I need for my home?

  In general, one access point should be enough for a standard two story house. In some instances, for example an L-shaped or three story home, you may consider two access points to ensure you achieve seamless whole home coverage.

  Remember, you can purchase additional access points at any time through My Account - so you can start with one then adapt and scale your setup as needed.

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• How do I buy KCOM Smart Wi-Fi?

  If you're already a KCOM customer:

  You can purchase KCOM Smart Wi-Fi through My Account. After logging in, you'll be able to select the number of access points that you'd like to order. We'll also double check which router you have at the moment to make sure it's compatible (if not, we'll send you a new one).

  Looking to upgrade your broadband as well? Head to our packages page and select your new broadband package. After logging into My Account, you'll be given the option to add Smart Wi-Fi to your bundle.

  If you're not currently a KCOM customer:

  First, you'll need to head to our packages page and select your broadband package. At checkout you'll be given the option to add Smart Wi-Fi to your bundle. When it comes to installation day, we'll also deliver your new access points so you can start enjoying your premium broadband experience right away.

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• Why do I need KCOM Smart Wi-Fi? Isn't full fibre broadband enough?

  Although the terms 'broadband' and 'Wi-Fi' often get used interchangeably, they're actually quite different things.

  When you take broadband with us, we provide you with a router which distributes broadband throughout your home via wires (Ethernet cables) and Wi-Fi. KCOM Lightstream is full fibre broadband, which means fibre all the way to the home and average speeds of up to 900Mbps - but the performance of your Wi-Fi can vary depending on your in-home setup.

  To get the most out of your internet connection, you need to consider things like the position of your router, other electrical devices in your house, and the size and shape of your home. KCOM Smart Wi-Fi helps to distribute broadband throughout every room, ensuring that you get the best out of your full fibre broadband connection. It's especially helpful for large or unusually shaped homes.

  Try our Wi-Fi health check and we'll give you some instant tips on how you can improve your setup.

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