What is full fibre broadband?
Full fibre all the way to the home
Full fibre network runs dedicated fibre cables all the way to your home, offering the fastest and most reliable connection.
The speeds you receive are not affected by distance when on a full fibre connection. We have configured the network to support the speeds that we advertise.
Part fibre only to the cabinet
Part Fibre network runs fibre cables to the external cabinet near your home, and traditional copper cables into your home.
The speeds you receive are affected by how far you are from the street cabinet because your connection is copper to the cabinet.
Copper all the way to the home
Copper networks run fully on the copper cables which were traditionally intended for telephone calls.
The speeds you receive will be affected by the distance you live from the telephone exchange because your connection is copper to the exchange.
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Network average speeds
Network average speeds: The network average speed is the download speed (throughput) that 50% of residential customers can expect to get during "peak time" (8pm-10pm). This is the overall network average and not what you should expect to see at your address. You can read more about our speeds here.
Mon-Fri: 8am - 8pm
Sat: 8am - 5pm
Sun: 10am - 4pm
Apply for a DCMS Rural Gigabit Voucher to get FREE installation
KCOM are proud to be a registered supplier of the DCMS Gigabit Broadband Voucher Scheme, working alongside the UK government to bring full fibre broadband to rural towns and villages that are often missed from commercial network builds.
Properties in areas including Leconfield, Cherry Burton, and Hutton Cranswick can now use government funding in the form of vouchers to support the cost of installing new and reliable full fibre connections.
To access the benefits of full fibre broadband and receive a free installation, you will need to apply for a Rural Gigabit Scheme voucher.
How do I claim my DCMS Voucher?
Request a Callback
If you'd like some one-on-one advice, then we're more than happy to help. Just give us a call on 01482 484171 or leave your details below and we'll call you back with 1-2 working days.
Customer Testimonials
Frequently asked questions
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Does full fibre broadband actually make a difference?
Yes, our Lightstream full fibre broadband has been designed to cope with high levels of uploads and downloads, meaning that you can say goodbye to buffering movies, webpages that take ages to load, and your connection dropping when someone else in the household goes online. It's much faster than standard broadband, and more reliable because it's built on much newer technology and infrastructure.
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I can't decide what speed I need. Can you help?
The right package for you depends on several factors including how many people are in the home, what devices are used and what you do online.
Someone who lives alone, occasionally shopping and browsing online has different needs from a home full of gamers looking to download the latest releases.
You can read our broadband buying guide for more information on how to choose the best package for your needs, or simply give us a call on 01482 484171 to chat to one of our friendly, local advisors. Alternatively you can fill in this form and we'll give you a call back to discuss your options.
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What will happen to my existing services on installation day?
I'm an existing KCOM broadband customer:
On switchover day, your phone line and internet may be down temporarily, if so our engineers will make sure your line is back up and running before they leave.
I'm a KCOM phone customer but I don't currently have broadband:
On switchover day, your telephone line will be turned off for no more than a few minutes while we switch on your fibre connection.
I'm not currently a KCOM customer:
On switchover day, we'll connect both your phone and broadband so you can start enjoying your new fibre service right away.
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How long will it take to set up?
In most cases, from order to activation it takes between 7 and 14 days for your internet to be set up and ready to use. Once you’ve placed your order with us, we’ll give you a call to arrange an installation date that suits you. If necessary, we’ll also arrange a pre-install appointment to connect the fibre to the outside of your home.
On the big day, one of our engineers will need access to your home for around two hours. They'll fit your fibre cables, set up your new router, connect one of your devices and then leave you in peace to enjoy faster, more reliable broadband.
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What happens if I need to cancel?
If you change your mind after ordering, please contact us straight away and let us know. You can cancel within 14 days without giving any reason after your installation date if you are a new customer or 14 days after your activation date if you are an existing customer entering into a new contract– read more about this here.
If we carry out the installation process and you ask us to begin to provide service within the 14-day cancellation period, you will still have the right to cancel at any point within this period. However, you would need to pay for any services provided up to the cancellation date (such as any installation charges). In the alternative, you can ask us not to carry out the installation or start to provide service until after the 14 day cancellation period has expired.
Once the cancellation period has passed, if you choose to end your service within the contract term, an early termination charge may apply. Read more about early termination charges here.