Games Consoles
Mobiles, Tablets & PCs
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Broadband Troubleshooter
Setting up Karoo Mail
Top 10 Tips to Stay Connected
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1. Restart your router and devices to refresh connections
Power cycling equipment clears any temporary glitches and gets a fresh start.
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2. Update devices and apps to latest versions
Updating to current software improves performance, security, and compatibility.
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3. Check our service status page for known issues
This confirms if an outage is causing problems vs your personal equipment. Click here to view our status page
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4. Use ethernet for gaming systems when possible
Hardwired connections offer the fastest, most reliable speeds for online gaming
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5. Make sure WiFi password is entered correctly
This can be found on the sticker at the back of your router, it may also be called 'Wireless Key'. Double check the exact password including letter case to ensure proper connection.
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6. Move closer to router if WiFi signal is weak
Decrease distance to access point for best speeds, or consider range extenders, such as Smart Wi-Fi.
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7. Disable VPNs and extensions when streaming
Turn off add-ons temporarily that tax connections on high bandwidth apps.
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8. Change WiFi channels for less interference
Neighbouring routers may cause interference on default channels, so try switching to less crowded ones.
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9. Position Christmas lights and decorations away from your router
Items like Christmas lights and tinsel can actually block or decrease WiFi signals. Make sure your router location is free from decorative interference on all sides.
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10. Enable automatic device updates
Turn on auto-update options so devices are always current without needing prompts or manual checks.
Need more speed for your new devices?
Our quick quiz recommends faster, personalized internet packages to power your latest gadgets smoothly. We'll match your speed needs in under 60 seconds.
KCOM Smart Wi-Fi
Enjoy a premium Wi-Fi experience that delivers whole-home coverage for all the family. KCOM Smart Wi-Fi promotes seamless streaming and surfing throughout the home - including those hard-to-reach spots.
- Wi-Fi 6 access points work together with your Lighthub-A router to provide a strong, reliable internet connection in every room
- Easy installation and management with the MPro app
Can't find what you need?
Our technical support team are on hand this Christmas to help. Please visit our contact us page to view our opening hours and contact numbers.