Skip to main content

Traffic management

Traffic management

We want all our customers to enjoy the best possible broadband experience and have made a commitment to a voluntary code of practice, to make traffic management easier to understand.

Details of our traffic management policy for our Flex broadband products can be found here.

Below is information about KCOM traffic management policies across both current and legacy consumer broadband products.

Section 1: Traffic management in relation to your broadband product*

(not including during busy times and places to manage network congestion see Section 2)

Use and availability of services, content, application and protocols on this product

Are any services, content, applications or protocols always blocked on this product?**

Yes
  If so, what? TR69 port

Are any services, content, applications or protocols always slowed down?

No
  If so, what? N/A

Are any services, content, applications or protocols always prioritised?

No
  If so, what? N/A

Are any managed services delivered on this product?

No
  If so, what? N/A
  What impact? N/A
Data caps and download limits

What are the download/upload limits or data usage caps on this product?

See products below
Is traffic management used to manage compliance with data caps and download limits? No
  Under what circumstances? n/a
  Level of speed reduction n/a
  Duration of speed reduction n/a
Is traffic management used in relation to heavy users? No
  Under what circumstances? n/a
  Level of speed reduction n/a
  Duration of speed reduction n/a

Section 2: Traffic management to optimise network utilisation

(what happens during busy times and places in addition to traffic management as described in section 1)

Is traffic management used during peak hours?     No***
When are typical peak hours?     Monday - Friday 6pm until Midnight; Weekends - no set peak hours
What type of traffic is managed during these periods?****
Traffic Type Blocked Slowed Down Prioritised
Peer to Peer (P2P) n/a  n/a  n/a  
Newsgroups n/a  n/a   n/a  
Browsing/email n/a  n/a  n/a  
VOIP (Voice over IP) n/a  n/a   n/a 
Gaming n/a  n/a  *note n/a  
Audio streaming n/a  n/a   n/a  
Video streaming n/a   n/a  n/a  
Music downloads n/a  n/a  n/a  
Video downloads n/a  n/a   n/a  
Instant messaging n/a  n/a  n/a  
Software updates n/a  n/a   n/a  
Is traffic management used to manage congestion in particular locations?     No
  If so how? n/a

*note Gaming updates and software downloads may be allocated a pre-determined level of bandwidth, network wide, to ensure that high demand for this type of traffic does not impact other traffic types.

Current Products Technology Download Speed Upload Speed Monthly Data Allowance

ADSL

ADSL

Up to 24Mbps

9.8Mbps Average

Up to 1Mbps

  • 100Gb
  • Unlimited

Full Fibre Flex

FTTC/FTTP

30Mbps

5Mbps

  • Unlimited

Full Fibre Lite

30Mbps

5Mbps

  • Unlimited

Full Fibre 50

50Mbps

15Mbps

  • 50Gb
  • Unlimited

Full Fibre 100

FTTP

100Mbps

30Mbps

  • Unlimited

Full Fibre 175

175Mbps

50Mpbs

  • Unlimited

Full Fibre 300

300Mbps

75Mbps

  • Unlimited

Full Fibre 400

400Mbps

80Mbps

  • Unlimited

Full Fibre 500

500Mbps

100Mbps

  • Unlimited

Full Fibre 750

750Mbps

150Mbps

  • Unlimited

Full Fibre 900

900Mbps

180Mbps

  • Unlimited
Legacy Products - not available for new supply Technology Download Speed Upload Speed Monthly Data Allowance

Standard Broadband

ADSL

Up to 24Mbps

9.8Mbps Average

Up to 1Mbps

  • 20Gb
  • 50Gb
  • 150Gb
  • Unlimited

Lightstream Flex

FTTC/FTTP

30Mbps

15Mbps

  • Unlimited

Standard Fibre

30Mbps

15Mbps

  • 20Gb
  • 50Gb
  • 150Gb
  • Unlimited

Superfast Fibre

75Mbps

20Mbps

  • 150Gb
  • Unlimited

Superfast Plus Fibre

FTTP

200Mbps

35Mbps

  • Unlimited

Ultrafast Fibre

400Mbps

35Mbps

  • Unlimited

Gigafast Fibre

900Mbps

50Mbps

  • Unlimited

The information set out in Sections 1 and 2 of this policy also applies to our other legacy broadband products. Please contact us for details of speeds and any applicable download limits if your product is not listed above.

Glossary

Traffic management:

Traffic management is the term used to describe a range of technical practices undertaken to manage traffic across networks.

The different outcomes achieved by the use of technical practices can include:

  • The prioritisation of certain types of traffic in busy times or busy areas to ensure that it is of an adequate quality
  • The slowing down of certain traffic types that are not time-critical at busy times or busy places
  • Ensuring compliance with a consumer’s contract, for example slowing down of traffic for the heaviest users
  • Supporting the delivery of managed services, for example to ensure a guaranteed quality of service for a specific piece of content

Managed services: The majority of internet traffic is delivered on a “best efforts” basis. A managed service, on the other hand is one whereby an ISP offers “quality of service” that can guarantee a certain level of performance, so that the content, service or application can be delivered without risk of degradation from network congestion. Such a quality of service arrangement can be made between an ISP and a content or service provider or directly between an ISP and the consumer.

Best Efforts: This phrase relates to the delivery of internet traffic where traffic management is applied without distinctions based on the source of that traffic.

Slowed down: This outcome is achieved by the deployment of technologies that can decrease the priority of traffic types deemed to be non-time critical on the network e.g. slowing down traffic such as downloads during busy times and busy periods.

Prioritised: This outcome is achieved by the deployment of technologies that increase the priority given to certain traffic types, e.g. time-critical traffic such as video. This outcome can also be achieved as a consequence of slowing down other selected traffic which reduces the overall data flow on the network.

Heavy users: Heavy users can cause peak traffic volumes to exceed the engineered maximum load. In practice this refers to a very small proportion of users of a network whose use is excessive to the extent that it impacts on other users.

For information from Ofcom on Traffic Management, visit https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/internet-traffic-management

* This KFI gives an overview of typical traffic management practices undertaken on this product; it does not cover circumstances where exceptional external events may impact on network congestion levels.
**This excludes any service, content, application or protocol that an ISP is required to block by UK law and child abuse images as informed by the list provided by the Internet Watch Foundation.
***KCOM does traffic manage during extremely busy periods. This is on a network level.
****If no entry is shown against a particular traffic type, no traffic management is typically applied to it, though overall network management rules shall apply.