What happens next?
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1. Expect a call from us
If you're new to our Lightstream broadband service, we'll review your order and contact you on the phone number provided to schedule any engineer visits and cover any legal stuff. Please look out for a call from us over the next 48 hours.
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2. Order confirmation email
You'll receive an order confirmation email shortly regarding your recent purchase, which will include your full order details, order number, terms & conditions and contact details.
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3. Set up My Account
Your confirmation email will contain a link to your My Account. Here you can see your order history, billing details and is where your full account experience will be once our engineers have set up your Lightstream.
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4. Email reminders
Before your external install date, we'll send you a few emails for tips on how to get the most from the internet, setting up your router and reminders about your upcoming appointments with our engineers.
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5. Receive welcome pack
After our engineers have set up your Lightstream, you'll receive a welcome pack via email. This will instruct you on how you can view your services in My Account, set parental controls, check your data usage and more.
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6. You're all set
Your Lightstream is now set up and you can enjoy the full-fibre broadband experience.
What our customers say
More about your new services
Getting the most from the internet
To help you enjoy the best experience right from the start, we’ve put together this guide to answer some of the most commonly asked questions and provide tips on what you can do to improve things.
Download the PDF
How does an engineer install Lightstream broadband?
Find out more about what our engineers will be working on in the outside and inside your home to set up your Lightstream broadband service.
How is Lightstream installed?
Ten things you didn't know were affecting your Wi-Fi
Our full fibre Lightstream delivers the UK’s fastest broadband speeds right to your front door, but your in-home experience can be affected by many different factors
Maximise your Wi-FiAward-winning home broadband
We are exceptionally proud to have won European Broadband Awards - Quality and Affordability of Services award, ISPA’s Best Consumer Service Provider and INCA’s Best Urban Impact award.