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What happens next?

  • 1. Expect a call from us

    If you're new to our Lightstream broadband service, we'll review your order and contact you on the phone number provided to schedule any engineer visits and cover any legal stuff. Please look out for a call from us over the next 48 hours.

  • 2. Order confirmation email
    You'll receive an order confirmation email shortly regarding your recent purchase, which will include your full order details, order number, terms & conditions and contact details.

  • 3. Set up My Account
    Your confirmation email will contain a link to your My Account. Here you can see your order history, billing details and is where your full account experience will be once our engineers have set up your Lightstream.

  • 4. Email reminders
    Before your external install date, we'll send you a few emails for tips on how to get the most from the internet, setting up your router and reminders about your upcoming appointments with our engineers.

  • 5. Receive welcome pack
    After our engineers have set up your Lightstream, you'll receive a welcome pack via email. This will instruct you on how you can view your services in My Account, set parental controls, check your data usage and more.

  • 6. You're all set
    Your Lightstream is now set up and you can enjoy the full-fibre broadband experience.

What our customers say

  • We're on the 250Mbps package and it works a treat, no issues. We've cancelled our Sky subscription since getting it and just download/stream now.

    James Wilson of Hull
  • I have to say a massive thank you to @KCOMhome today for a fast and effective service sorting my Lightstream at home today! Service with a smile, a new router and so helpful. I'm up and running faster than ever!

    Jan Hornby of Hedon
  • Shout out to the engineer who came to my house today to sort the WiFi out! Absolutely brilliant and great customer service, which is rare these days!

    Vicky of Hull

    More about your new services

    Happy family on sofa

    Getting the most from the internet

    To help you enjoy the best experience right from the start, we’ve put together this guide to answer some of the most commonly asked questions and provide tips on what you can do to improve things.

    Download the PDF

    How does an engineer install Lightstream broadband?

    Find out more about what our engineers will be working on in the outside and inside your home to set up your Lightstream broadband service.

    How is Lightstream installed?
    KCOM engineers working in home

    Ten things you didn't know were affecting your Wi-Fi

    Our full fibre Lightstream delivers the UK’s fastest broadband speeds right to your front door, but your in-home experience can be affected by many different factors

    Maximise your Wi-Fi

    Award-winning home broadband

    • European Broadband Award
    • The ISPAs
    • Connected Britain
    • INCA Award

    We are exceptionally proud to have won European Broadband Awards - Quality and Affordability of Services award, ISPA’s Best Consumer Service Provider and INCA’s Best Urban Impact award.

    Stay in touch

    Tech support

    01482 606101

    Customer support

    0333 230 0449

    Live chat

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