Our strategy is to become a full fibre only business, growing customers and improving experience, all underpinned by our leading proposition and transformation programme.
We do this by:
- Growing our fibre reach by increasing the number of Consumer and Enterprise customers
- Providing an outstanding customer experience for our Consumer, Wholesale and Business customers
- Achieving a sustainable future by being a great place to work that’s committed to our community and the environment
Our principal activities are:
KCOM Consumer
Our Consumer team is the leading communications provider in Hull and East Yorkshire, connecting homes in the region to our award-winning full fibre internet and phone services. The team are redefining the in-home experience with new capabilities for personalisation, prioritisation and protection of customers’ connectivity.
KCOM Enterprise
Our Enterprise team supplies wholesale connectivity and voice services to KCOM’s Consumer team and other communications providers in the region. It also partners with thousands of small businesses, major public sector organisations and local charities to supply their connectivity and other services.
KCOM Networks
Our Networks team maintains and supports KCOM’s internet networks and infrastructure. The team also provides and supports KCOM’s customer-facing and internal IT infrastructure and services.
Our difference comes from:
Our relentless focus on customers
- We’re proud of our leading customer service, always aiming to provide the best experience in our market.
- We are redefining the in-home experience for customers with an enhanced product and service offering, underpinned by our fast, secure and reliable full fibre network.
The expertise and experience of our people
- Our success relies on our ability to attract people with the right skills and behaviours and to motivate, develop, support, recognise and reward them appropriately.
- We review our people strategy on an ongoing basis to ensure it is appropriate to support our business strategy in each of our key markets.
Our systems and processes
- Our organisation and the customer experience we provide is underpinned by robust systems and processes.
- We are investing further in simplifying and upgrading our IT systems to improve our ability to understand, manage and interpret our data and to support our customer experience.
Our technology platforms and assets
- Our technology platforms and assets are the foundations on which our customer propositions are built.
- We are investing in consolidating and transforming them to deliver new services and reduce operating costs and complexity.