Our principal activities are:   

KCOM Wholesale and Networks 

Our wholesale business unit provides voice, data and network services to our retail operation, as well as to other communications providers in the areas covered by our regional full fibre network  

KCOM Retail 

Our retail business unit provides internet and voice services to approximately 150,000 consumers and businesses in Hull, East Yorkshire and North Lincolnshire  

Working with KCOM means you can benefit from:

The expertise and experience of our people

Much of the value we deliver to customers is through the expertise and experience of our people. Our success relies on our ability to attract people with the right skills and behaviours and to motivate, develop, support, recognise and reward them appropriately.

We review our people strategy on an ongoing basis to ensure it is appropriate to support our business strategy in each of our key markets.

Strategy - Our people
Strategy - IT systems

Our systems and processes

Our organisation and the customer experience we provide is underpinned by robust systems and processes.

We are investing further in simplifying and upgrading our IT systems to improve our ability to understand, manage and interpret our data and to support our customer experience.

Our technology platforms and assets

Our technology platforms and assets are the foundations on which our customer propositions are built.

We are investing in consolidating and transforming them to deliver new services and reduce operating costs and complexity.

Our technology platforms and assets

Related pages

Leadership and governance

Our Board and leadership team has the experience to provide industry-leading business insight.


We started life as the telephone department within the Hull Municipal Corporation and since 1904we’ve evolved and transformed into the business we are today.

Customer case studies

We’re privileged to work with our customers aligning our products, services and solutions to meet our customers’ needs.


We work closely with carefully selected partners and use our skills and experience to design, create and support solutions based on their market leading technologies.