Some of our people share their experiences about what it's like working for us.

Wholesale and Networks

Nicki Hart – Change Team Manager

I joined KCOM  in May 2015, the role was recommended to me by a friend who worked within the business, they told me what a great place KCOM is to work. Since working as a change team manager within KCOM I have never looked back, KCOM is a great place to work, the business embraces diversity and inclusion in the way we think and work across all areas of the business.

The People within the business are amazing and always very supportive, it is like having a second family. I feel KCOM care about my welfare and my mental health, I am listened to when needed and can be open and honest. I would highly recommend KCOM as somewhere to work.

Iain Hill – Head of Customer Service Operations

I have worked at KCOM for 36 years ! No two days are ever the same, we work in a dynamic environment where we continually have to adapt to our customer’s needs. Our network never sleeps so to keep our customers happy there’s always a job to be done, whether its pro-active planning, incident management or increasing our knowledge base to keep up with the ever advancing technology and services. It’s never dull!

Our history and heritage really do make me proud to have been part of the company’s journey during my time, we’ve achieved so many great things and have been true innovators in regards being at the leading edge of how new and exciting services are delivered to a community.

I’m local to the HEY area and remain passionate about what our brand stands for, there’s always an opportunity to dispel some of the myths people have about KCOM and our network.

Personally, I’m proud of installing the first private KCOM telephone exchange (PABX) outside the HEY boundary area, this was up in Aberdeen for Andersen Consulting in the early nineties, also achieving the Senior engineering role in both “sides of the business”, the customer (PABX) and Network (Network Management Centre) during my career.

Ben Hassett – Engineering Manager

I Joined KCOM in 2014 and in that time I started as a copper engineer and have worked my way up to now be Engineering Manager. I Joined KCOM as I saw lots of potential to develop my career and progress higher up as there is lots of opportunities for promotion within the organisation.

I enjoy the range of activities and skills KCOM offers within engineering, from Copper networks to Full fibre network build. The Company itself has lots of ambition and plans for growth which makes it an exciting place to work. The business is always looking for better ways of working and to improve on all its standards. KCOM values its employees and offers a huge range of benefits. Their 1st priority is always its employees and Health and Safety is at the forefront of everything they do.

Henry Johnson – Apprentice Field Engineer

I joined KCOM because of the opportunities for development in my job role as a field technician. In my first few months here I've seen how the community of workers at KCOM is so close knit and friendly, everyone in the company is very approachable and helpful if ever you need anything.

So far I've enjoyed being out in the field and seeing hands on how the company provides their service to customers, seeing everything from fibre installs, pre builds, and being able to experience what the pro teams do when dealing with any of the customers problems. I think KCOM is extremely fair when it comes to inclusion and diversity. Welcoming all walks of life and offering the same opportunities to any worker no matter who you are, which i think is an important trait to have as a business.

Colin Sneddon – Head of Wholesale

I joined KCOM just over a year ago in August 2020. A combination of it being an established business with a proud history, exciting aspirations for continued future success and an excellent well-respected team made it a very appealing place to work. It really does have a very good combination of being well established company while being small enough to drive change quickly.

In my opinion, KCOM’s people are its best strength. Everybody is always keen to help, and there’s a vast array of knowledge and experience to tap into. Unfortunately, I got to see first-hand after a couple of months just how caring the organisation is when I became seriously ill. Everybody really did look after me fantastically well.

There are always a lot of opportunities to get involved in exciting new work too – KCOM is operating in a challenging and dynamic market place and there are loads of things to keep you on your toes and let you learn.

The People within the business are amazing and always very supportive, it is like having a second family.


Retail

Lucy Henn - Wi-Fi Product Manager

I’ve worked at KCOM for 3 years now within the Product and Proposition team.

As a local person, I always had a keen interest in KCOM, so to work within one of the biggest companies in the region was really exciting to me. Since starting, I’ve collaborated with people from departments, all levels and even external partners to make some really great differences in the community. Both in the Business and Consumer channel, the people who work for KCOM are so passionate about our products and services, so to be a major part in that gives me a buzz to come to work each day.

The KCOM culture really does want to make you do the best thing for our customers.

Chris Tonyon – Product Manager

I joined KCOM in 2010 as a ‘Trainee Customer Services Advisor’ following a work placement here via local charity Cat Zero. Over the last 11 years  I have held a number of varying positions from customers services, project coordination, service management, team management to my current role as a Product Manager. Throughout all of these roles KCOM has supported my career ambitions with both internal and external training. The people at KCOM are what really make this a great place to work, the benefits like having your birthday off every year are the icing on the cake.

Jack Lakin – Graduate Proposition Manager

I joined KCOM because of the opportunities it offered in my job role as a field technician. In my first few months here I’ve seen how the community of workers at KCOM is so close-knit and friendly. Everyone in the company is very approachable and helpful if you ever need anything. So far I’ve enjoyed being out in the field and seeing, hands-on, how the company provides their service to customers, seeing everything from fibre installs to pre-builds and being able to experience what our field teams do when dealing with any customer problems. I like the way KCOM welcomes people from all walks of life and backgrounds; offering the same opportunities to any worker no matter who you are.

Leigh Hanson - Customer Research Consultant KCOM Retail

I joined KCOM in 2013 as I wanted to work somewhere where I felt I could make a positive difference to the people in my area.

What I’ve enjoyed the most since joining is meeting and working with likeminded people, all trying to make changes for the better. Something that’s great about KCOM, which I feel like other ISPs across the UK don’t do, is get involved with our kick-off initiatives to make big differences to local businesses, charities and community groups, such as the KCOM Online Christmas Market and the Community Grants scheme.

The people at KCOM are in my opinion our greatest asset and leaders in KCOM have personally helped me achieve some of my career goals such as gaining my MRS Advanced Certificate in Market and Social Research.

Anna - Propositions Manager (Graduate Programme) KCOM Retail

I started KCOM as a Propositions Manager on a two-year graduate scheme in September 2020.

I was really impressed by KCOM’s onboarding process and have found all the employees to be extremely welcoming and helpful.

KCOM has given me the opportunity to progress in my career both professionally and personally and I am excited to see what the future holds!

KCOM has given me the opportunity to progress in my career both professionally and personally and I am excited to see what the future holds!


Group Services

Cassie - Accountant KCOM Group Services

Since joining KCOM I have been given challenging opportunities which are contributing towards progressing my career both professionally and personally.

One of the most important factors for myself is the flexible working KCOM offer their employees which contributes towards a great work life balance.

Outside of my day job I have recently joined the diversity and inclusion steering group with colleagues from around the business to help drive change and foster a more inclusive environment.

Adam Hemingway – Senior Commercial Accountant

2020 was challenging across the IT industry but KCOM went to great efforts to look after both its customers and its people. Most of our project team are remote workers anyway so we’re used to collaborating online. I’ve been impressed that KCOM really values the wellbeing of its staff which is reflected in the flexibility it provides us all in balancing home and work which we’re all going to need in the future.

Louise Babych – CSR and Community Business Partner

I joined KCOM in June 2021 and was attracted to the role because I loved the variety it would offer me.  I have had a diverse career from stakeholder and community engagement and fundraising, including Partnership & Development Manager for Hull 2017 which KCOM were a huge part of.

The best thing about working at KCOM is the people - there’s always somebody willing to give a helping hand. I value the flexibility and the opportunity to have a hybrid working environment.   The nature of my role has really helped me get to know colleagues and external partners and I’m looking forward to creating more opportunities for everyone to engage in.

I am proud that KCOM values diversity and inclusion and recently joined the D&I Steering Group to ensure we continue to develop a caring and respectful culture for all.

Brian Gilbert – Head of Technology Strategy, Business Development

I joined KCOM twice! At the beginning of my career where I was able to enjoy an apprenticeship that exposed me to all the areas of the business and allowed me to plan my future in an area that I knew I would enjoy, and then the second time after a seven-year break with another company, coming back because I knew KCOM's vision was ambitious and its culture and values were aligned to my own from my previous time.

Compared to the likes of BT, KCOM is a small Telecoms & ICT company, but the upside is that you get a much greater breadth of experience.  I have been exposed to many exciting developments, projects and operational challenges, the variety of which you would not see in a very large operation. This has maintained by interest levels and motivation to stay at KCOM - knowing I am playing a significant part in what we deliver to our customers, owners and our people, is very fulfilling.  

Even when times are tough you can count on your dedicated and skilled colleagues to help pull together and deliver positive outcomes.  I never expected to spend this long with one company in my career, but I have no regrets whatsoever.

Alice Blamires – HR Officer

I joined KCOM shortly after moving back to Hull and have now worked here for over 2 years within the HR department. I was eager to join KCOM due to the good reputation it has within Hull and was especially impressed when visiting the offices during my interview process. From my first day I noticed how friendly and welcoming everyone at KCOM was and felt instantly comfortable working here. KCOM have supported and encouraged me both personally and professionally, they have shown they care about their employees and this is something that has been especially reflected during the Covid-19 pandemic.  From my experience working for KCOM, it is clear that not only are their core values providing a great service to customers in a timely and efficient manner, but also looking after their amazing employees who go above and beyond to work together as a team and provide the services.

I am proud that KCOM values diversity and inclusion and recently joined the D&I Steering Group to ensure we continue to develop a caring and respectful culture for all