Some of our people share their experiences about what it's like working for us.

Wholesale and Networks

Iain Hill – Head of Customer Service Operations

I have worked at KCOM for 38 years ! No two days are ever the same, we work in a dynamic environment where we continually have to adapt to our customer’s needs. Our network never sleeps so to keep our customers happy there’s always a job to be done, whether its pro-active planning, incident management or increasing our knowledge base to keep up with the ever advancing technology and services. It’s never dull!

Our history and heritage really do make me proud to have been part of the company’s journey during my time, we’ve achieved so many great things and have been true innovators in regards being at the leading edge of how new and exciting services are delivered to a community.

I’m local to the HEY area and remain passionate about what our brand stands for, there’s always an opportunity to dispel some of the myths people have about KCOM and our network.

Personally, I’m proud of installing the first private KCOM telephone exchange (PABX) outside the HEY boundary area, this was up in Aberdeen for Andersen Consulting in the early nineties, also achieving the Senior engineering role in both “sides of the business”, the customer (PABX) and Network (Network Management Centre) during my career.

Ben Hassett – Engineering Manager

I Joined KCOM in 2014 and in that time I started as a copper engineer and have worked my way up to now be Engineering Manager. I Joined KCOM as I saw lots of potential to develop my career and progress higher up as there is lots of opportunities for promotion within the organisation.

I enjoy the range of activities and skills KCOM offers within engineering, from Copper networks to Full fibre network build. The Company itself has lots of ambition and plans for growth which makes it an exciting place to work. The business is always looking for better ways of working and to improve on all its standards. KCOM values its employees and offers a huge range of benefits. Their 1st priority is always its employees and Health and Safety is at the forefront of everything they do.

Henry Johnson – Network Specialist Engineer

I joined KCOM because of the opportunities for development in my job role as a field technician. In my first few months here I've seen how the community of workers at KCOM is so close knit and friendly, everyone in the company is very approachable and helpful if ever you need anything.

So far I've enjoyed being out in the field and seeing hands on how the company provides their service to customers, seeing everything from fibre installs, pre builds, and being able to experience what the pro teams do when dealing with any of the customers problems. I think KCOM is extremely fair when it comes to inclusion and diversity. Welcoming all walks of life and offering the same opportunities to any worker no matter who you are, which i think is an important trait to have as a business.

The People within the business are amazing and always very supportive, it is like having a second family.


Lee Gillett - Account Manager

“I joined KCOM as a B2B Account Manager in September 2021 after working in similar roles in the Telecoms industry over the past 10 years. Since joining KCOM I’ve been given the opportunity to match my ambition to succeed and made the move to Sector Account manager within my first 12 months.

“Since leaving university and going into my first sales role I’ve always had a desire to win, while not losing sight of offering a high level of service and honesty to the clients I represent. During my time at KCOM I’ve been lucky enough to work on and win exciting projects in the region such as the Hull Marina Outdoor Wi-Fi and the Dogger Bank Wind Farm, further enhancing KCOM’s role in the increasingly competitive business market place.

“I’m grateful that I’m working for a reputable, long-standing organisation in an industry that I’m passionate about. KCOM is an employer that’s local to the area I love and it became apparent from my first day in the job that it allows and encourage its employees to express themselves and achieve their potential.”

Abbie Reynolds - Propositions and Trading Executive

I’ve worked at KCOM for five years now, starting as a Support Administrator in the Customer Service team. I then moved into the Product team as a Product Executive, and now my role is Propositions and Trading Executive.

KCOM is a great place, everyone comes to work wanting to make a difference and do the best for our customers. The company has helped me to improve and progress in my career and I now work with people from different departments across all levels, on a range of projects. I’m excited to see what the future holds!

Siben Sani - Customer Experience People Manager

“I became a part of the KCOM family in October 2020. With KCOM being an established brand with a proud history, it was a no brainer applying to work for such a company when the opportunity presented itself. At the time, my only aspiration was to have a job in a good working environment but I found so much more at KCOM. Due to the second lockdown I worked from home for my first few months with the company, however, this didn’t stop my colleagues at the time from making me feel like I’m in the right place by how welcoming they were.

The culture really took me by surprise when I came into the office, it was like no other contact centre. We demanded the best from each other and this enabled me to challenge myself every day to ensure I was being the best version of myself every shift.

Being quite young I’ve personally not been able to accumulate a wealth of experience in the corporate field prior to working at KCOM. However, I was always willing and keen to learn so I could become an asset to the company; the people around my recognised that and did everything they could to help me develop in areas I was lacking in order to provide me with the right foundation to succeed.

My colleagues and managers were instrumental in giving me the tools I needed to progress to at KCOM, even though I had no prior experience in the role I was aspiring to. I wouldn’t have grown in the company if it wasn’t for the people I work with, I can’t thank them enough. The people have made my journey here unbelievable, I can’t speak highly enough of them!”

Hollie Woodcock - Retail Portfolio Lead

I have been working at KCOM now for over 16 months, I started as a Project Analyst and have recently been promoted into the role of Portfolio Lead. I have now started an Apprenticeship in Project Management, the support within KCOM for personal and career progression really shines through.

KCOM is always a friendly and warm place to work, with great teamwork and supportive managers and customer service at the heart of everything we do.

I’m looking forward to seeing how KCOM progresses in the future, as well as my own career progression within the company. 


KCOM has given me the opportunity to progress in my career both professionally and personally and I am excited to see what the future holds!

Group Services

Adam Hemingway – Senior Commercial Accountant

2020 was challenging across the IT industry but KCOM went to great efforts to look after both its customers and its people.

Most of our project team are remote workers anyway so we’re used to collaborating online.

I’ve been impressed that KCOM really values the wellbeing of its staff which is reflected in the flexibility it provides us all in balancing home and work which we’re all going to need in the future.

Louise Babych – CSR and Community Business Partner

I joined KCOM in June 2021 and was attracted to the role because I loved the variety it would offer me.  I have had a diverse career from stakeholder and community engagement and fundraising, including Partnership and Development Manager for Hull 2017 which KCOM were a huge part of.

The best thing about working at KCOM is the people - there’s always somebody willing to give a helping hand. I value the flexibility and the opportunity to have a hybrid working environment.   The nature of my role has really helped me get to know colleagues and external partners and I’m looking forward to creating more opportunities for everyone to engage in.

I am proud that KCOM values diversity and inclusion and recently joined the D and I Steering Group to ensure we continue to develop a caring and inclusive culture for all.

I joined KCOM in March 2022 as a solicitor in the Legal team, and I knew very quickly that the role and the business were an excellent fit for me at this stage of my legal career. I had worked for a regional law firm and in-house for a FTSE-listed company, but neither role gave much time during the working week for a meaningful family life.

KCOM recognises that its staff have lives outside of work and encourages flexible working patterns so for example, I can do the school run and then do some more work later if I need to. I progressed to become Head of Legal in March 2023 and I think this is a reflection of how settled I feel at KCOM and the excellent people we have, both in the Legal team and in the business generally.

KCOM has an extremely supportive culture where people are encouraged to share their opinions and know they will be listened to, which fosters trust between different parts and levels of the business; as such, it is possible to make positive changes to working practices very quickly at KCOM.

I am really excited to see what the business can achieve in the future and to play as much of a role in this as I can.

Alice Blamires – HR Officer

I joined KCOM shortly after moving back to Hull and have now worked here for over 2 years within the HR department. I was eager to join KCOM due to the good reputation it has within Hull and was especially impressed when visiting the offices during my interview process.

From my first day I noticed how friendly and welcoming everyone at KCOM was and felt instantly comfortable working here. KCOM have supported and encouraged me both personally and professionally, they have shown they care about their employees and this is something that has been especially reflected during the Covid-19 pandemic.  

From my experience working for KCOM, it is clear that not only are their core values providing a great service to customers in a timely and efficient manner, but also looking after their amazing employees who go above and beyond to work together as a team and provide the services.

I am proud that KCOM values diversity and inclusion and recently joined the D&I Steering Group to ensure we continue to develop a caring and respectful culture for all