Interview process

Your interview journey with KCOM will usually consist of either one or two stages, these interviews may be via telephone, video call or face to face in one of our office locations.

Your interviews will be conducted by the manager of the role and one of their team members or peers – the format will be CV-based questions, technical questions and/or competency-based scenario questions.  For some roles you may be required to prepare a presentation, conduct a technical assessment or attend an assessment centre.

When you are invited to attend an interview, you will always be given as much information as possible to enable you to fully prepare – your interview is also an opportunity for you to assess if this is the right role and company for you. We welcome any questions you may have for us, so please do come prepared with anything you’d like to ask.

Next steps

Once the interview process is complete, you will be notified of the outcome by one of our recruitment team.

If you have been successful, details of the job offer will be discussed with you over the telephone and then followed up with a written offer which we will email to you.  Sometimes we have more suitable candidates than we do vacancies, in this case we will add you to our talent pool so that we can notify you when more opportunities arise.

If you have been unsuccessful at interview, we will always aim to share constructive feedback where possible.


A great place to work

At KCOM we celebrate diversity. We are an equal opportunity, disability-friendly, lifestyle and orientation supporting, inclusive employer and everyone is welcome.

Values are important to us as is the ability to work flexibly and the opportunity to progress and develop as a person and in your career. We want everyone to realise their potential and are committed to providing an environment which support this.

We want KCOM to be a great place to work for everyone.

Related pages


Find a role that's right for you. Browse through all of the vacancies we currently have here at KCOM.

Our teams

At KCOM we’re organised within two main teams focused on serving different customer groups. Colleagues across these teams are supported by our group service functions and united by their goal to deliver the best possible experience for our customers.


Our people are our most valuable asset, and we go to great lengths to look after you personally and professionally.