Your first interview

We’ll discuss the role, our organisation and explore your skills and experience in greater depth. Depending on convenience we’ll hold the first interview face to face, by phone or perhaps by video. This may also include a technical/skills-based assessment, depending on the role.

If we feel you’re a good match for the role and KCOM we’ll then invite you to a more in-depth assessment.

Your first interview...
The second interview...

The second interview

During this session we’ll explore how you would operate in the role and the working environment, and we’ll answer any more questions you’ve got. It’s also a good opportunity for us both to decide whether it’s a good cultural fit. This stage could include:

  • Capability-based interviews
  • Psychometrics
  • Business exercises/presentations
  • Meeting key stakeholders

What happens next?

If you’re successful at the second interview we may offer you the role, and it’s at this point we would discuss your contract and relevant benefits. However, depending on the type of role you’re applying for we may also suggest you meet other potential colleagues just to make sure we’re both sure it’s the right decision. It really does depend on the situation and job role.

However, if you’ve not been successful we’ll let you know as soon as possible.

What happens next?

Related pages


Find a role that's right for you. Browse through all of the vacancies we currently have here at KCOM.

Our teams

At KCOM we’re organised within two main teams focused on serving different customer groups. Colleagues across these teams are supported by our group service functions and united by their goal to deliver the best possible experience for our customers.


Our people are our most valuable asset, and we go to great lengths to look after you personally and professionally.