KCOM news

KCOM gives customers advance notice of service interruption


A164 roadworks to cause a short period of downtime for East Yorkshire phone and broadband customers

KCOM is giving customers in East Yorkshire advance notice of a short interruption to their phone and broadband services due to major roadworks to improve parts of the A164 over the next eight weeks.

As a result of a scheme by East Riding of Yorkshire Council to cut traffic queues on the A164 between Beverley and the Humber Bridge, KCOM will be re-routing underground cables that deliver services to tens of thousands of its customers in areas including Swanland, Brough, Cottingham, North Ferriby and South Cave.

KCOM engineers will carry out the work in the early hours of every weekday between 10 July and 3 September. During this period affected customers will experience a single interruption to their phone and broadband services of up to 30 minutes between the hours of midnight and 5am.

Lee Allison, KCOM’s head of engineering, said: “We’re re-routing our cables in the middle of the night when our network is least busy to minimise the disruption it causes. Each customer will only experience one short interruption to their service during the works as we disconnect and reconnect the cables that their service is delivered over.

“After this short break in their service, broadband customers may need to turn off their router and wall-mounted ONT box and wait for 30 seconds before turning them back on again in order to fully restore their connection.

“During the next eight weeks we’ll be providing regular updates about when different locations will be affected so people are aware the work is happening and can get back online as quickly as possible.

“Our technical support team will be available on 01482 606101 throughout the duration of the work in case customers experience any issues in reconnecting to the internet.”

Both residential and business customers of KCOM will be affected by the work. More details are available on its website here. The dates customers in specific locations will be affected will be published regularly on the website and on KCOM’s Facebook page and Twitter channel.   


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