Tech corner

How does Lightstream work?


You may have heard about KCOM’s ground-breaking broadband service and the benefits it can bring – but what actually is Lightstream and how does it work?

What is Lightstream?


You may have heard about KCOM’s ground-breaking broadband service and the benefits it can bring – but what actually is Lightstream and how does it work? 

Basically, Lightstream is a faster more reliable way to access the internet that uses high tech fibre optic cables instead of old copper wires. 

Rather than sending electrical messages down copper cables, fibre transfers information using pulses of light – lots of them. 

In fact, the laser that fires light down each fibre does so at a rate of 2.5 billion pulses - that’s 2,500,000,000 - every second.

Lightstream uses Fibre To The Premises (FTTP) technology which means that we provide those ultrafast signals right to your doorstep. Our internet doesn’t stop at a street cabinet down the road and limp the rest of the way on copper wires like many other broadband providers’ services do.

We’re making Lightstream available to 3,000 properties to Lightstream every month throughout 2018 and connecting someone new every 20 minutes so if it isn’t in your street already it will be very soon.

We’ll have connected all of our network by March 2019, that’s more than 200,000 properties, making Hull and East Yorkshire one of the fastest regions on the planet.


What does this mean?

It means you get great broadband that’s capable of doing more of what you like faster.

Faster speeds mean less waiting around when you’re downloading a movie, no buffering when you’re streaming the latest Netflix boxset and being able to keep up with all the action when you’re gaming online with your friends.

And even during busy times it doesn’t slow down.

Lightstream is also future proofed, so as technology becomes more and more important in our everyday lives, our new network of fibre will be ready and waiting.


Why should you upgrade to Lightstream?

There’s never been a better time to connect to Lightstream.

Right now, we’re offering free activation worth £50 for anyone upgrading to Lightstream and we’ve also launched a new range of flexible broadband packages to suit your individual needs.

By picking the best speed and data allowance to meet your requirements, you can tailor a broadband package that’s perfect for you.

Don’t need to make land line calls anymore? Fine, with KCOM’s new flexible packages you only pick and pay for the services that matter to you. You can choose the right speed and data allowance and then bolt on any calls that you need.

To join the ultrafast broadband revolution all you need to do is contact us to start the two-stage process.

First, we need to do some work outside your property which you don’t need to be there for.

Then we’ll arrange a time that’s convenient for you to visit your home when you are there and complete the job.

For more information visit

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