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*Offer is available to new fibre broadband residential customers (Available in postcodes HU1 to HU17 inclusive). Discount will be applied to your bill each month for the minimum 24-month contract period. Our standard published prices will apply thereafter, see kcom.com/pricing. The prices shown are in contract prices. After your contract term ends, an out of contract charge will be applied to your bill. Please see the Price Manual for full details, www.kcom.com/home/legal. In March of each year, your price will increase by an amount equal to the 12 month Consumer Price Index (CPI) inflation rate published by the Office for National Statistics in January of that year (i.e., the previous December CPI inflation rate) plus 3.9%. The annual price increase will be applied to our standard price for the package you are on. If you have an active offer or discount on your package at the time of the increase, the value of the offer or discount will remain the same and will continue to be deducted from the new standard price until your offer or discount expires. After the expiry of any offer or discount, your monthly price will be our current standard price at that time for that package. £24.99 connection fee applies. All other charges, including bolt-ons are unchanged. Speeds quoted are average download speeds. All orders are subject to status, credit check and our Universal Conditions for Service, see kcom.com/home/legal. Offer ends 03/06/24.
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Full terms and conditions
The offer
April Offer 24 – Tiered months free then discounted monthly rental for remaining months of the 24 month contract period on Full Fibre 175, and Full Fibre 300, Full Fibre 500 & Full Fibre 900.
• Full Fibre 175 – 1 month free then £29.99* a month for the remaining 24 month contract period
• Full Fibre 300- 2 months free then £34.99* a month for the remaining 24 month contract period
• Full Fibre 500 – 2 months free then £39.99* a month for the remaining 24 month contract period
• Full Fibre 900 – 3 months free then £49.99* a month for the remaining 24 month contract period
*until March 2025 (monthly price increases each March by CPI + 3.9%). Our standard price applies following the 24 month contract period.
Offer period: 4th April 2024 – 3rd June 2024 inclusive
Eligibility: For new fibre broadband residential customers who purchase, Full Fibre 175, Full Fibre 300, Full Fibre 500, or Full Fibre 900Mbps packages in postcodes HU1 – HU17 inclusive.
Subject to network availability. Offer will be applied to your bill each month for the minimum 24-month contract, our standard published prices will apply thereafter, see kcom.com/pricing. In March of each year, your price will increase by an amount equal to the 12 month Consumer Price Index (CPI) inflation rate published by the Office for National Statistics in January of that year (i.e., the previous December CPI inflation rate) plus 3.9%. The annual price increase will be applied to our standard price for the package you are on. If you have an active offer or discount on your package at the time of the increase, the value of the offer or discount will remain the same and will continue to be deducted from the new standard price until your offer or discount expires. After the expiry of any offer or discount, your monthly price will be our current standard price at that time for that package. £24.99 connection fee applies. All other charges, including bolt-ons are unchanged. Speeds quoted are average download speeds. The prices shown are in contract prices. After your contract term ends, an out of contract charge will be applied to your bill. Please see the Price Manual for full details, www.kcom.com/home/legal. For full package details, visit: http://pricing.kcomhome.com/media/1605/p05-s24-props-32.pdf. Offer is subject to status, a credit-check, payment by direct debit and our standard terms and conditions available at www.kcom.com/home/legal. Offer applies to orders placed instore, online or by telephone during the Offer Period. We reserve the right to amend or withdraw the Offer at any stage. Cash or credit alternatives will not be offered. The Offer is administered by KCOM Group Limited, 37 Carr Lane, Hull HU1 3RE and these terms are governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
Speeds
Speeds quoted are average download speeds. Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee.
Where we deliver Lightstream real fibre broadband (FTTH) services, the performance of our network is unaffected by distance and configured to support the speeds that we advertise. This does not mean that you will always receive these headline speeds but we do manage our network to minimise the drops in performance. In the minority of cases where Lightstream broadband is delivered using alternative network technologies (FTTC) to deliver your broadband service the performance will vary by distance.
For more information on speeds, please click here.
Your order
All orders are subject to network availability, minimum 24 month contract, status, credit check and our Universal Conditions for Service available at kcom.com/home/legal. To view our early termination charge policy, click here.
All prices include VAT and are based on payment by Direct Debit and Online Billing. Payment by non-Direct Debit or paper billing are available options but subject to additional monthly charges.
Speed calculator
What do the speeds mean to you in real terms? View an estimated download time for some of the most common file types. See how choosing the right broadband package could make all the difference.
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175Mbps |
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300Mbps |
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500Mbps |
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900Mbps |
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KCOM Smart Wi-Fi
Enjoy a premium Wi-Fi experience that delivers whole-home coverage for all the family. KCOM Smart Wi-Fi promotes seamless streaming and surfing throughout the home - including those hard-to-reach spots.
- Wi-Fi 6 access points work together with your Lighthub-A router to provide a strong, reliable internet connection in every room
- Easy installation and management with the MPro app
Next-gen Lighthub 2.0 router
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WI-fi 6 - The only router that has the latest Wi-Fi 6 capability. -
Compatibility with Smart Wi-fi - The next gen router is Mesh capable, meaning it integrates well with current Smart Wifi -
Higher Security Router - Equipped with option to upgrade to the latest Wifi encryption WPA 3 -
Better Antenna Qty - Antenna quality of 2.4Ghz – 4x4 and 5Ghz – 4x4. -
Technology Compatibility - Better compatibility with latest technology as more devices are supported by Zyxel EX 5401 -
Full Fibre Compatibility - Only available to customers on the full fibre product
Helping you decide
There's lots to consider when it comes to broadband, from speeds to data to the different types of broadband technology. We've put together a guide which will help you decide the best broadband bundle for your circumstances.
What your neighbours think of us
All broadband products come packaged with Pay-As-You-Go calls
The call package includes:
- Monthly line rental
FAQs
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How long will it take to set up?
In most cases, from order to activation it takes between 7 and 14 days for your internet to be set up and ready to use. Once you’ve placed your order with us, we’ll give you a call to arrange an installation date that suits you. If necessary, we’ll also arrange a pre-install appointment to connect the fibre to the outside of your home.
On the big day, one of our engineers will need access to your home for around two hours. They'll fit your fibre cables, set up your new router, connect one of your devices and then leave you in peace to enjoy faster, more reliable broadband.
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Can I keep my phone number?
All new Lightstream full fibre broadband customers will be set up with a new landline number. This will be displayed within your My Account profile after installation.
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What happens if I need to cancel?
If you change your mind after ordering, please contact us straight away and let us know. You can cancel within 14 days without giving any reason – read more about this here.
If we carry out the installation process and begin to provide service within the 14-day cancellation period, you will still have the right to cancel at any point within this period. However, you would need to pay for any services provided up to the cancellation date (such as any installation charges).
Once the cancellation period has passed, if you choose to end your service within the contract term, an early termination charge may apply. Read more about early termination charges here.