Mitigating a mild cognitive impairment
There is a lot you can do to help reduce your chances of a mild cognitive impairment progressing to dementia.
- If you do smoke, now is a good time to stop. If you drink, check you are well within the recommended limits
- Having a regular routine can help to minimise memory problems
- Try to always keep things in the same place as it will make them easier to find
- Use calendars and diaries, or reminders on electronic devices, to help you remember appointments and important events
- Get regular physical exercise
- Eat a healthy balanced diet with plenty of fruit and vegetables
- Try to sleep well - avoid stimulants like tea or coffee, or having alcohol, before bed
The Alzheimer's Society has useful information on their website.
Services we can provide to support you
Free Priority Fault Repair Service
Sometimes, a telephone or a broadband service becomes a vital lifeline for customers. We offer a free priority fault repair service for customers who have a disability and may be at risk in the unlikely event of a fault occurring on their line.
We’ll prioritise your repair over standard care levels but there may be circumstances beyond our control that mean we can’t. For example, extreme weather conditions like floods or storms can delay or prevent our engineers carrying out repairs to overhead cables or working down manholes.
To find out if you’re eligible for a Free Priority Fault Repair, and to register for the service please contact us on 01482 602555. Alternatively, you can use one of our other contact methods on the contact us page.
Third Party Bill Management
Customers who need help to manage their account can nominate a friend or relative to receive copies of bills and correspondence without them becoming liable for the bill. The Authorised User is able to raise a complaint or make a payment on behalf of the customer. Please call us on 01482 602555 to arrange this on your account. Alternatively, you can use one of our other contact methods on the contact us page.
Find out more about how we support our vulnerable customers
Supporting vulnerable customersFind out more
Blindness and visual impairments
Deafness and hearing impairmentsFind out more
Mobility and dexterity impairments
Mental health problems