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Extra support

Looking for additional advice and resources?

GARI

The Global Accessibility Reporting Initiative has information on their website which may help you find the best device for your own needs, whether sight, hearing or dexterity.

Scam and nuisance calls

If you are receiving scam or nuisance calls please report them using our online form and they will be investigated. Customer care will also be happy to provide advice on actions you can also take to prevent nuisance callers. Call us on 01482 602555 to request help and advice. Alternatively, you can use one of our other contact methods on the contact us page.

Flex Packages

Our Social Access Package are a simple, low cost way to help you stay in touch with the people important to you.

These services are available to Lifeline customers who are referred to us via Social Services, care home residents, or customers in receipt of certain financial support.

Further information is available here.

Lifeline

It can be arranged through your local council. It's a piece of equipment installed in your home that can be activated by a pendant. Should you need emergency assistance, simply pressing the pendant puts a call through to a control centre and a trained operator will respond and take the most appropriate action. Please see the Council websites for more information:

Find out more about how we support our vulnerable customers