eero - Parental controls

Written by KCOM Support on 02/06/2025. Posted in Broadband.

We understand the value of having control over your internet, with eero's Parental Controls, you can do just that - See the following information on how it works and what it can do.

To see how to set up Parental Controls, block specific sites, or allow certain apps/sites, please click here.

What happens when a site is blocked?

When someone on your network tries to visit a website that’s restricted by your content filters, they’ll either:

Be redirected to a blocked.eero.com page
See a generic blocked page

In both cases, access to the site will be stopped, just as you intended.

Why wasn’t a site blocked (or why was it)?

eero is always working to improve how websites are categorized, but no system is perfect. If something doesn't seem right, here’s what you can do:

If a site should have been blocked but wasn’t:

Add it manually to your Blocked Sites list in the app
Report the issue via the blocked.eero.com page
Contact us so we can investigate further

If a site was blocked but shouldn’t have been:

Add it to your Allowed Sites list as a workaround
Let us know so we can look into it

How to view content filter activity in the eero app

Want to see what’s being blocked and when? You can view activity and insights right from the eero app:

Open the eero app
Tap on the Activity tab
Select Content Filters
Choose the Profile you want to view

You can see trends and blocked activity by day, week, or month, and even view specific devices connected to that profile.

When will the activity graphs update?

Content filter insights usually refresh within 1 hour. This means you’ll be able to view attempted visits to blocked websites and see how filters are being applied—almost in real time.

Have more questions? We're here to help—just visit our contact us page.

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