How to connect your Smart TV to the internet

This article is to assist you with connecting your Smart TV to the internet. This will be a step by step guide on how to set your Smart TV's internet up.

To connect your Smart TV to the internet, please follow this step by step guide:

Firstly, locate the "Settings" or "Menu" button on your remote/home screen:



Once on the settings page, navigate to, and click the "General" tab, and then the "Network" tab, this will bring you this page, where you need to click "Open Network Settings":



This will then bring you to the below page, if you are connecting via WiFi, you must select "Wireless":



Next, you need to select the network you wish to connect your Smart TV to:



Finally, input the password (if required) and then you will be connected to the network!



 

Something to note

KCOM does not guarantee wireless connection. This is because there are many factors that come into play with a wireless connection. We do advise to go through our broadband troubleshooting flow to see if any of the guides will assist you with your issues. Your connection could be limited due to your package not being suitable for your needs. In this event, you can contact us for a package review. 

Should you be struggling with a connection wirelessly with your windows device, please try the following:
 

Important Information

If other devices that are connected to your home network are working as they usually do, and it is just your Windows device that is having issues with the internet, please contact the provider you purchased the device from, as this will be a device issue, NOT a KCOM issue.