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How to connect your Xbox to the internet

Written by KCOM Support on 19/12/2023. Posted in Broadband.

This article is to assist you with connecting your Xbox to the internet. There are two main ways to connect an Xbox to the internet. 

Connecting an Xbox via a Wired connection 

Something to note

When attempting to connect your console to the router, gateway or modem, you need to use a long network cable (This should come with the Xbox, but in case it doesn't, you would require an ethernet cable). Depending on how far away your router is from the console, you may require a longer or shorter ethernet cable. 

If you are connecting your Xbox console directly to a modem, follow these steps:

  1. ​​​​​Plug one end of the ethernet cable into your modem 
  2. Plug the other end of the network cable into the back of your console.
  3. Turn off the Xbox by holding the power button for 5 Seconds 
  4. Turn off the router by the mains switch 
  5. After 1 minute, turn the router back on and wait for all the lights to come back on
  6. Turn on the console 

Test your network connection on your console 

  1. Press the Xbox button to open the guide 
  2. Select Profile & System > Settings > General > Network Settings.
  3. Select Test Network connection
  If the connection test has worked, your console will connect to the Xbox network. 

Troubleshooting for Xbox wired connection

  • Step 1: Power cycle your console and router 
  • Step 2: Check your network cable (ethernet cable) 
  • Step 3: Try connecting with a wireless connection 
  • Step 4: There may be an issue with your internet provider

Something to note
The issue may lie with KCOM if none of your other devices are connecting to the internet. In this event, we would advise you contact us on 01482 606101. If it's just the console that is not connecting please, contact Microsoft in the first instance. 

Xbox Sign In Button



Connecting an Xbox via a wireless connection 

If you are connecting your Xbox console via a wireless connection, follow these steps
 
  1. Turn on your Xbox and navigate to Settings 
  2. Select Network and then Network Settings 
  3. Choose Set-up Wireless Network and select your wireless network from the list of available networks 
  4. Enter your wireless network password and select Connect 
  5. Choose Test Network Connection to verify that your Xbox is connected to the internet   

Test your network connection on your console 

  1. Press the Xbox button to open the guide 
  2. Select Profile & System > Settings > General > Network Settings.
  3. Select Test Network Connection
If the connection test has worked, your console will be connected to the internet. 

Troubleshooting for Xbox wireless connection
  • Step 1: Disconnect third-party headsets 
  • Step 2: Check for other wireless interference 
  • Step 3: Power cycle your console and router 
  • Step 4: Try a wired connection 
  • Step 5: Test Network Connection within Network Settings to verify that your Xbox is connected to the internet 

Something to note

KCOM does not guarantee wireless connection. This is because there are many factors that come into play with a wireless connection. We do advise to go through our broadband troubleshooting flow to see if any of the guides will assist you with your issues. Your connection could be limited due to your package not being suitable for your needs. In this event, you can contact us for a package review. 

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