The East Yorkshire-based broadband provider has announced it will remove data caps between 11 December and 31 January (inclusive), enabling customers across the region to stream, surf and game online without the worry of going over their data limit.

Dale Raneberg, KCOM chief executive officer, said: “After what has been a very challenging year for many people across our region, we now face the prospect of staying at home more than usual this Christmas as we all do our bit to help combat Covid-19.

“This means we’ll all be streaming our favourite shows on Netflix and Amazon, Skyping our friends and families and surfing the internet while the kids play with their Xboxes and PlayStations online.

“We’re removing usage limits to help our customers enjoy their Christmas and New Year celebrations without the worry of going over their data cap and incurring unexpected costs.

“The festive season can be stressful enough and, after the year we’ve all had, we thought this would be the ideal way to say thank you to all our customers this Christmas.

“At KCOM we’re committed to doing whatever we can to support our customers and the wider community through this difficult time and we hope this helps.”

KCOM removed broadband data caps for the first time in March to help people get on with their daily lives as normally as possible during the first Covid-19 lockdown.

This enabled thousands of people across Hull and East Yorkshire to work and school their children from home.
The summer-long removal of data caps was just one of the initiatives KCOM launched to help the region through the coronavirus pandemic. The company also announced it wouldn’t disconnect anyone for non-payment of bills or charge any late payment fees.

At the same time KCOM prioritised NHS workers and vulnerable customers by setting up a dedicated contact number for them to call to receive immediate support and provided drivers to help local charities North Bank Forum and the Smile Foundation deliver hundreds of essential prescriptions and food packages to vulnerable people across the region.

It also donated 26 Surface Go 2 64Gb tablets worth over £10,000 to Hull University Teaching Hospitals NHS Trust through their official charity WISHH. This was to help isolating patients in the area’s oncology wards to keep in touch with friends and families during their treatment.