KCOM has announced it is seeking to fill a further 20 customer service roles as it expands its Hull team.

The award-winning broadband provider is recruiting both customer service advisors and technical support advisors as it further bolsters its customer services team which has already undergone several recent expansions.

Although the roles will be primarily based at the Hull-based business’s Carr Lane HQ, KCOM has quickly adapted to new ways of working in the past two years and is also offering hybrid flexibility to its team members.

Jess Port, KCOM’s Head of Customer, said: “These are exciting times to be joining the KCOM team as we expand our network across the region and are welcoming many new customers to our full fibre network.

“As a local company that’s been at the heart of this region for more than a century, our customers are not just customers to us. They’re often our friends, family and neighbours too. That’s why we always go the extra mile to help our customers and are looking to recruit more exceptional candidates to enable us to do that.

“We don’t just focus on our customers though, KCOM is one big family and we like to offer our team members a great place to work with the many benefits you’d expect working for the region’s largest and most established phone and broadband provider.

“As well as employee discounts, benefits and perks such as extra days off for your birthday and health and wellbeing, we also love people to get involved in our community work by offering two paid days off a year to volunteer at a charity of your choice. For us it’s bigger than broadband, it’s about the whole package of being part of the KCOM family.”

The available roles will be the first point of contact for customers across Hull, East Yorkshire and North Lincolnshire focusing on a range of technical and non-technical enquiries.

Amy Osborne, a Senior Proactive Advisor who has been a part of the KCOM customer experience team for six years, said anyone considering a new challenge or career change would find KCOM a welcoming and supportive place to work.

She said: “I enjoy that every day is different, and there’s always new projects to be involved in. I love the team and department that I work with and I find that when I go to work that the people I work with are a second family to me as well as my work colleagues.

“During the pandemic I’ve found the support from KCOM both on a personal and work level to be amazing, especially how the company has adapted to uncertain times.”


  • For more details about the Customer service Advisor role click here 
  • For more details about the Customer Service Technical Support Advisor click here