Planned Maintenance CHG0040436
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Core Network Upgrade on the 19th of June 2023
This activity will take place between 22:00pm and 23:30pm on the above date. During this time some customers could experience a period of downtime across their Voice services of up to 5 minutes whilst the maintenance works take place. Whilst we apologise for this potential impact to your service, this will allow us to offer you a better and more reliable service in the future. Should you experience any issues following these works, we recommend a power cycle of your ONT to restore service. Should you continue to have issues following this, please contact our Business Technical Support Team on 08009155777 Option 2 |
Maintenance Reference:CHG0040436 |
Services impacted:VoIP |
Status:Planned Maintenance |
Created at:06/06/2023 - 16:54 |
Planned Maintenance INC0039520
Restart of core device on the 2nd of July 2023KCOM will be carrying out essential maintenance works across our core network on the 2nd of July.
This activity will take place between 00:01am and 00:30am on the above date.
During this time some customers could experience a period of downtime across their Voice and Internet services of up to 30 minutes whilst the maintenance works take place.
Whilst we apologise for this potential impact to your service, this will allow us to offer you a better and more reliable service in the future.
Should you experience any issues following these works, we recommend a power cycle of your router and ONT to restore service.
Should you continue to have issues following this, please contact our Business Technical Support Team on 08009155777 Option 2
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Maintenance Reference:INC0039520 |
Services impacted:VoIP/Data/FTTC |
Status:Planned Maintenance |
Created at:01/06/2023 - 15:49 |
Planned Maintenance CHG0040327
Core Network Upgrade on the 3rd of July 2023KCOM will be carrying out essential maintenance works across our core network on the 3rd of July.
This activity will take place between 01:00am and 04:00am on the above date.
During this time some customers could experience a period of downtime across their Voice and Internet services of up to 180 minutes whilst the maintenance works take place.
Whilst we apologise for this potential impact to your service, this will allow us to offer you a better and more reliable service in the future.
Should you experience any issues following these works, we recommend a power cycle of your router and ONT to restore service.
Should you continue to have issues following this, please contact our Business Technical Support Team on 08009155777 Option 2
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Maintenance Reference:CHG0040327 |
Services impacted:VoIP/Data/FTTC |
Status:Planned Maintenance |
Created at:31/05/2023 - 16:03 |
Planned Maintenance CHG0040400
Restart of core device on the 3rd of July 2023KCOM will be carrying out essential maintenance works across our core network on the 3nd of July.
This activity will take place between 01:00am and 01:30am on the above date.
During this time some customers could experience a period of downtime across their Voice and Internet services of up to 30 minutes whilst the maintenance works take place.
Whilst we apologise for this potential impact to your service, this will allow us to offer you a better and more reliable service in the future.
Should you experience any issues following these works, we recommend a power cycle of your router and ONT to restore service.
Should you continue to have issues following this, please contact our Business Technical Support Team on 08009155777 Option 2
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Maintenance Reference:CHG0040400 |
Services impacted:VoIP/Data/FTTC |
Status:Planned Maintenance |
Created at:02/06/2023 - 12:30 |
Planned Maintenance CHG0040398
Restart of core device on the 3rd of July 2023KCOM will be carrying out essential maintenance works across our core network on the 3nd of July.
This activity will take place between 00:01am and 01:00am on the above date.
During this time some customers could experience a period of downtime across their Voice and Internet services of up to 5 minutes whilst the maintenance works take place.
Whilst we apologise for this potential impact to your service, this will allow us to offer you a better and more reliable service in the future.
Should you experience any issues following these works, we recommend a power cycle of your router and ONT to restore service.
Should you continue to have issues following this, please contact our Business Technical Support Team on 08009155777 Option 2
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Maintenance Reference:CHG0040398 |
Services impacted:VoIP/Data/FTTC |
Status:Planned Maintenance |
Created at:02/06/2023 - 14:40 |
FFE and Core ADVA Upgrades
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Anticipated Downtime
This activity will take place between 23:55pm and 04:00am on the below dates and only effects ADVA devices. 5/6/23 6/6/23 7/6/23 12/6/23 13/6/23 During this time some customers could experience a period of downtime across their internet services of up to 15 minutes whilst the upgrade works take place.
This will occur once per core device meaning at most one drop per customer for this event over the whole time period. Whilst we apologise for this potential impact to your service, this will allow us to offer you a better and more reliable service in the future.
Should you experience any issues following these works, we recommend a power cycle of your router, ADVA unit and ONT if applicable to restore service.
Should you continue to have issues following this, please contact our Business Technical Support Team on 08009155777 Option 2
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Maintenance Reference:CHG0038970 |
Services impacted:ADVA DIA |
Status:Planned Maintenance |
Created at:08/06/2023 - 10:30 |