Popular Articles
Understanding your bill
Our aim is to make your bills as simple as possible by only including information that's necessary. Despite this, we get questions about them all the time. Before you contact…
30/04/2025 | BillingWhat are the KCOM broadband and email settings?
All of the settings you need to get online or receive your KCOM emails are listed in this article. Please note that there are no instructions included with these settings,…
23/03/2022
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Lightstream
What is my router username and password?
Your main KCOM username and password is sent to you via letter or email when you join us.
22/03/2022
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Lightstream
I've lost my Internet connection, what do I do?
If you're having trouble getting onto the internet, there may be several possible reasons.
11/01/2023
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Lightstream
How do I get the best Wi-Fi signal?
We thought it would be helpful to explain how to get the best Wi-Fi signal in your property, so we've put together this article.
14/07/2023
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Lightstream
How do I disable MESH and Band Steering on a LightHub Zyxel XMG 3927 router?
The new LightHub Zyxel XMG 3927 router comes with MESH and Band Steering enabled by default which helps your devices connect automatically to the best wireless frequency in your home.
20/06/2023
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Lightstream
How do I change my wireless channel?
To change your wireless channel, you first need to log into your router setup. We have a collection of guides that explains how to do this for routers we've provided.…
20/06/2023
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Lightstream
Why do I keep getting disconnected?
If you're having trouble keeping connected to the internet, there could be an issue with either your wireless network, or your router's connection to us.
11/01/2023
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Lightstream
Supporting vulnerable customers
We’re committed to supporting those who are unable to access our services through the usual routes. Find out about the different ways you can contact us, including via British Sign Language Interpreter, or click below to read about the additional support we have in place for our vulnerable customers.