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How do I change the wireless name and password on my LightHub Zyxel XMG 3927 router?

Written by KCOM Support on 22/03/2022. Posted in Broadband.

To protect your LightHub Zyxel router from being accessed wirelessly by unauthorised users, you can change your wireless password. For a personal touch, you can also change your wireless name.

LightHub Zyxel XMG 3927 Router

Changing your Wi-Fi name and password

  1. Connect a device to your Zyxel router using an Ethernet cable (recommended) or Wi-Fi.

    Connect to Ethernet or Wi-Fi
  2. Open a new web browser and type into your address bar and press enter or go.

    URL Address
  3. You should now see a Zyxel screen asking you to Login - we'll explain where to find these details in the next step.

  4. To log into your router, you're going to need the username and password which you can find on the little card that comes with your router. This is normally located on the slot on the back.

    Details Card

    Type in the username and login password, then select Login.

    Password not working?

    If this password doesn't work, you'll need to factory reset your router. To do this, find a pin and push it into the 'Reset' hole on the back of the router for 10 seconds. After a few minutes when your router has turned back on, go back to Step 1.

    Login Details
  5. Once you're logged into the router, you'll see the Home screen. This is where you get an overview of what's happening on your router. At the top right of the screen, select the three black lines to open the Menu.

    Menu Button
  6. Select Network Setting and then Wireless.

  7. A page labelled Wi-Fi will open. Look for Wi-Fi Network Name in the Wi-Fi Network Settings section. Delete this and type in a new name for your wireless network.

    Wi-Fi Name
  8. Now scroll right to the bottom of the page. Look for Generate password automatically and untick this so it lets you set your own password.

    Type a password that's at least 8 characters long into the Password box, then click Apply at the bottom.

    Wi-Fi Password
  9. Your wireless name and password will now be changed - remember, you'll need to reconnect any of your wireless devices using the new details.

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