What are the KCOM broadband and email settings?
Written by KCOM Support on 07/03/2025. Posted in Broadband.
All of the settings you need to get online or receive your KCOM emails are listed in this article. Please note that there are no instructions included with these settings, they're listed for reference only.
KCOM Lightstream settings
These are the settings your router needs to get a connection over Lightstream. If your router is provided by us, you won't need these - it'll set itself up automatically.
| Settings | Value |
|---|---|
| (PPP) Username | Your KCOM username |
| (PPP) Password | Your KCOM password |
| Encapsulation | PPPoE or PPPoEthernet or RFC2516 |
| Connection Mode | Always on |
| MTU Size | 1492 |
KCOM broadband settings
These are the settings your router needs in order to get a broadband connection. If your router is provided by us, you won't need these - it'll set itself up automatically.
| Settings | Value |
|---|---|
| (PPP) Username | Your KCOM username |
| (PPP) Password | Your KCOM password |
| Encapsulation | PPPoA or PPPoATM or RFC2364 |
| Multiplexing | LLC |
| VPI | 1 |
| VCI | 50 |
| Modulation / DSL Mode | Auto / Multimode |
| Authentication | Auto or CHAP |
| IP address | Dynamic or automatic or assigned by ISP |
| DNS address | Dynamic or automatic or assigned by ISP |
| MTU Size | 1492 |
Default gateway
If your router asks you to set an IP address for the Default gateway, this is the IP address of your router. For example, the default IP address for Zyxel routers is 192.168.1.1. In most cases, you would set the Default gateway to the same IP address but you can set it to something different to change what IP address the router is located on.
DNS Specifics if required for manual setup
You only need these details if your router requires you to setup DNS manually, or if you want to type them in yourself.
| Settings | Value |
|---|---|
| Primary DNS | 212.50.160.100 |
| Secondary DNS | 213.249.130.100 |
To opt-out of DNS redirect service
| Settings | Value |
|---|---|
| Primary DNS | 212.50.160.38 |
| Secondary DNS | 213.249.130.101 |
KCOM Email settings
The settings for KCOM email are below. If you want help setting up email on your device, try this article instead for detailed instructions.
Please note, when setting up an email client on a mobile, tablet or PC, you must be connected to the KCOM network.
| Settings | Value | |
|---|---|---|
| Incoming POP3 mail server | pop.karoo.co.uk | Port 110 |
| Incoming IMAP mail server | imap.karoo.co.uk | Port 143 |
| Incoming server username | Your full KCOM email address | |
| Incoming server password | Your KCOM password | |
| Incoming SSL | No | |
| Outgoing mail server | smtp.karoo.co.uk | Port 25 |
| Outgoing server username | None | |
| Outgoing server password | None | |
| Outgoing SSL | No |
The KCOM outgoing server (SMTP) does not use authentication.
Free FTP webspace settings
We still provide 50MB basic webspace for free with your broadband service although it's no longer supported. It uses basic HTML and is not suitable for scripting. If you wish to use it, the settings are listed below. To view your webspace, just go to http://KCOMusername.karoo.net
| Settings | Value |
|---|---|
| Hostname | ftp://homepages.karoo.net |
| Username | Your KCOM username |
| Password | Your KCOM password |
| Your webspace URL | http://KCOMusername.karoo.net |
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