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What are the KCOM broadband and email settings?

Written by KCOM Support on 23/03/2022. Posted in Broadband.

All of the settings you need to get online or receive your KCOM emails are listed in this article. Please note that there are no instructions included with these settings, they're listed for reference only.

KCOM Lightstream settings

These are the settings your router needs to get a connection over Lightstream. If your router is provided by us, you won't need these - it'll set itself up automatically.

SettingsValue
(PPP) UsernameYour KCOM username
(PPP) PasswordYour KCOM password
EncapsulationPPPoE or PPPoEthernet or RFC2516
Connection ModeAlways on
MTU Size1492

KCOM broadband settings

These are the settings your router needs in order to get a broadband connection. If your router is provided by us, you won't need these - it'll set itself up automatically.

SettingsValue
(PPP) UsernameYour KCOM username
(PPP) PasswordYour KCOM password
EncapsulationPPPoA or PPPoATM or RFC2364
MultiplexingLLC
VPI1
VCI50
Modulation / DSL ModeAuto / Multimode
AuthenticationAuto or CHAP
IP addressDynamic or automatic or assigned by ISP
DNS addressDynamic or automatic or assigned by ISP
MTU Size1492

Default gateway

If your router asks you to set an IP address for the Default gateway, this is the IP address of your router. For example, the default IP address for Zyxel routers is 192.168.1.1. In most cases, you would set the Default gateway to the same IP address but you can set it to something different to change what IP address the router is located on.

DNS Specifics if required for manual setup

You only need these details if your router requires you to setup DNS manually, or if you want to type them in yourself.

SettingsValue
Primary DNS212.50.160.100
Secondary DNS213.249.130.100

To opt-out of DNS redirect service

SettingsValue
Primary DNS212.50.160.38
Secondary DNS213.249.130.101

KCOM Email settings

The settings for KCOM email are below. If you want help setting up email on your device, try this article instead for detailed instructions.

Please note, when setting up an email client on a mobile, tablet or PC, you must be connected to the KCOM network.

SettingsValue 
Incoming POP3 mail serverpop.karoo.co.ukPort 110
Incoming IMAP mail serverimap.karoo.co.ukPort 143
Incoming server usernameYour full KCOM email address 
Incoming server passwordYour KCOM password 
Incoming SSLNo 
Outgoing mail serversmtp.karoo.co.ukPort 25
Outgoing server usernameNone 
Outgoing server passwordNone 
Outgoing SSLNo 
 

Please note

The KCOM outgoing server (SMTP) does not use authentication.

Free FTP webspace settings

We still provide 50MB basic webspace for free with your broadband service although it's no longer supported. It uses basic HTML and is not suitable for scripting. If you wish to use it, the settings are listed below. To view your webspace, just go to http://KCOMusername.karoo.net

SettingsValue
Hostnameftp://homepages.karoo.net
UsernameYour KCOM username
PasswordYour KCOM password
Your webspace URLhttp://KCOMusername.karoo.net

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