How do I connect to KCOM Wi-Fi?

If you're a broadband customer, you can connect to KCOM Public Wi-Fi free of charge when you're in range of one of our hotspots.

Please be aware that you can only use your KCOM account with one device at a time for free Wi-Fi.

Where do I find my Wi-Fi username and password?

You can find your Wi-Fi username and password on My Account. Log in first with your email address and password, then select Services > Broadband.

Now scroll down to the bottom and look for the section labelled KCOM public Wi-Fi to find your username and password.

I want to connect as a KCOM broadband customer

1. Find a Wi-Fi hotspot
    
2. Connect to KCOM Free Wi-Fi
    
3. Press the KCOM Customer Login button and sign in using your KCOM Public Wi-Fi username and password
    
4. Your device is now connected and you can enjoy FREE city centre public Wi-Fi without having to log in again

I want to connect as a Pay and Go customer

1. Find a Wi-Fi hotspot
    
2. Connect to KCOM Free Wi-Fi
    
3. A notification will appear asking you to log in. Under the Not a KCOM customer? section, sign in with your email address and press the Get Online button
    
4. Your device is now connected and you can enjoy 20 minutes free a day

Once you've used up your 20 minutes, you'll have the option to buy more data on a pay as you go basis - just follow the on screen instructions.

What if 'KCOM Free Wi-Fi' isn't found by my device?

If this happens, it's likely that you're not within range of a KCOM Public Wi-Fi access point. Find out if you're in a KCOM Wi-Fi location by checking here.