A Lasting Power of Attorney ('LPA') is a legal document that lets someone choose one or more trusted people ('Attorney(s)') to make decisions on their behalf either immediately or when they lack mental capacity.
The Attorney is using a family member, a friend or a solicitor. It gives you more control over what happens if you have an accident or an illness and can't make your own decisions i.e. if you lack mental capacity.
There are two types of LPA: 'health and welfare' and 'property and financial affairs'. Only a property and financial affairs LPA is valid in relation to a telecoms account.
How do I request a form or get more information?
Setting up and using an LPA is straightforward and you can find this information in the Lasting Power of Attorney section on our Accessibility page here.