How do I setup email on Gmail using an Android device?

Setting up your email on Gmail using an Android device is easy and you'll be able to send and receive emails on the go.

No matter which device you're using, Gmail is normally installed by default. If you don't have Gmail installed, you can download it for free from the Google Play Store.

Guides for setting up email on other types of devices can be found can be found here.

How do I add my KCOM email account?

1. From the home screen on your device, tap on Gmail.
   
   
    
2. Is this is the first time you're setting up Gmail? If so, follow the steps below. If not, skip to Step 3.
    
   1. Tap on the menu button at the top left of the screen, scroll down and then tap on Settings.
      
      
       
   2. Now tap on Add Account.
      
      
       
3. Select Other from the bottom of the list.
   
   
    
4. Type in your KCOM email address and then tap on Next.
   
   
    
5. On this screen, you'll need to select either Personal POP3 or Personal IMAP. We recommend you choose POP but the choice is yours.
    

   I'm not tech savvy, what's the difference?

   'POP' pulls all of your emails from our server and stores them on your device. If you use other devices or our webmail service, make sure you set your emails to store a copy on the server. For more information, see here.
   
   'IMAP' syncs your emails and folders exactly with how they are on the server/webmail. The downside to this is if you don't delete your emails frequently - your mailbox allowance is 250mb and may become full. For more information, see here.

   
   
    
6. Once you've chosen the type of account you want to setup, you need to type in your KCOM email password, then tap Next.
   
   
    
7. Now you need to fill in some settings. Make sure the username is your full KCOM email address, then type in your password if it's not already filled in.
   
   For Server, type in pop.karoo.co.uk if you selected POP earlier, or imap.karoo.co.uk if you selected IMAP.
   
   Lastly, choose whether you want emails to be deleted from the server. We recommend picking When I delete from Inbox.
   
   Tap Next when finished.
   
   
    
8. Gmail will now try and validate the settings you filled in. This can take a few seconds.
   
   
    
9. There's a chance here that you may see a Certificate error. If you do, scroll to the bottom and tap Proceed Anyway.
   
   
    
10. Assuming you filled in everything correctly, you should now be asked to fill in some Outgoing server settings.
    
    Make sure Require Sign-in is switched off, then type in smtp.karoo.co.uk for the SMTP server.
    
    For the Port, type in 25 and select None for the Security type.
    
    Now tap Next.
    
    
     
11. As before, Gmail will validate the settings you've filled in. This can take a few seconds.
    
    
     
12. If everything checks out, Gmail will now ask you to set a few options. This is your choice but the settings we picked are for emails to sync every 15 minutes, to be notified when emails arrive, and to sync emails for the account.
    
    Tap Next to continue.
    
    
     
13. That's it! You're pretty much finished. Finally, choose an account name so you know what email account this is. You could type your email address here or KCOM email. Then type in your name (this is so people know who you are when they receive your emails).
    
    Tap Next to finish the setup.
    
    
     
14. Your account is now setup and your emails will come through automatically.
    
    
     

How do I use Gmail to send and receive emails?

If you need a bit of help using Gmail on your Android device, see Google's helpful guide here.

I'm having trouble sending emails, why?

If you find you're having a few issues sending out emails using your smartphone, it may be because of how you're connecting to the Internet.

If you've setup your email using the instructions above and you can only send emails when you're at home connected to your Wi-Fi, this is because you're using our outgoing server (smtp.karoo.co.uk). This server only works if you're connected to the KCOM network; either at home using your broadband or Lightstream, or you're connected to one of our free KCOM Wi-Fi Hotspots.

In order to send emails when you're using your mobile data and not connected to Wi-Fi, you'll need the outgoing SMTP server for your mobile network provider. You should be able to get this by contacting them.