Broadband speeds explained
Written by KCOM Support on 16/03/2023. Posted in Broadband.
Broadband speeds are different depending on whether you're using Lightstream, or ADSL broadband. For ADSL broadband, it's based on the length of your telephone line and the distance you live from the telephone exchange. The speed range we provide is an estimate based on these factors. Average speeds are based on actual access line speeds within your postcode area.
The actual speed you receive can be influenced by a number of factors, such as: connecting wirelessly, the wiring in your home, the device you're using, and the website or services you're connecting to.
Your service can also be affected during peak times and during major events such as TV or sporting events you may experience slower speeds.
If you consistently experience either download or upload speeds that are below the minimum speed that we have confirmed to you, and we are unable to remedy this within 30 days of you telling us about it, you will be able to cancel your agreement without penalty.
Getting the fastest speeds
Are you struggling to get the optimum speed at home? Watch this video to understand how to improve speed to all of your devices.
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