Please remember when you clear your cache and cookies that you also restart/ shut down your devices after. 

Cache is used to store online page resources during a browser for the long run purpose or to decrease the loading time. On the other hand, cookies are employed to store user choices such as browsing session to trace the user preferences. 

This is where your computer stores files downloaded directly from the websites you visit—fonts, images, that kind of thing. The files in your cache aren't that different from the files in the cache of someone else who visits the same websites as you

Unlike your cache, cookies store information about you and the things you've done online. If you browse an online store and add a bunch of things to a shopping list, that's saved using a cookie. Cookies also keep track of which site you're logged in to—which is why, if you clear your cookies, you'll need to log back in to all of your accounts. Clearing your cache doesn't affect any of this
 

1. You need to go to the three dots at the right-hand corner of the screen and then select history



2. You then need to click on clear browsing history on the left hand side



3. Select the time scale you want to delete (the last 7 days is usually the best one to choose) and then select clear data


 

1. You need to go to the three dots at the right-hand corner of the screen and then select settings. 



2. You then need to select the cookies and site permissions. 



3. You then need to select Manage and delete cookies and site data.



4. Then select See all cookies and site data 



5. Then click Remove All.

1. Click on settings on your homepage and then select Safari 



2. Once you are in Safari you need to Clear History and Website Data 

1. Click on the Google chrome app and then press the three little dots on the top right hand side



2. Press History




3. Once in History go to Clear Browsing data 



4. You then need to select the time range (up to 7 days) and then clear data 

Now that you have cleared your cache and cookies please try opening the website you were trying to gain access too. 

If you're wondering why you should do this, When you visit a website, your browser stores some of the data from that site on your computer in a cache. This is done to help the site load faster the next time you visit it. However, over time, the cache can become cluttered and cause issues with the site’s performance. Clearing your cache can help resolve these issues and free up storage space on your device.