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How do I change the router admin login details on my LightHub Zyxel XMG 3927 router?

Written by KCOM Support on 23/03/2022. Posted in Broadband.

Changing the router admin login details on your LightHub Zyxel XMG 3927 router is easy and helps keep your router secure.

LightHub Zyxel XMG 3927 Router

How do I change my password?

  1. Connect a device to your Zyxel router using an Ethernet cable (recommended) or Wi-Fi.

    Connect to Ethernet or Wi-Fi
  2. Open a new web browser and type and press enter or go.

    URL Address
  3. You should now see a Zyxel screen asking you to Login - we'll explain where to find these details in the next step.

  4. To log into your router, you're going to need the username and password which you can find on the little card that comes with your router. This is normally located on the slot on the back.

    Details Card

    Type in the username and login password, then select Login.

    Password not working?

    If this password doesn't work, you'll need to factory reset your router. To do this, find a pin and push it into the 'Reset' hole on the back of the router for 10 seconds. After a few minutes when your router has turned back on, go back to Step 1.

    Login Details
  5. Once you're logged into the router, you'll see the Home screen. This is where you get an overview of what's happening on your router. At the top right of the screen, select the three black lines to open the Menu.

    Menu Button
  6. Select Maintenance then User Account.

    User Account
  7. A page labelled User Account will load. Look for admin in the list and then click on the modify button on the right - this looks like a pencil and a piece of paper.

    Modify User Account
  8. You can now set your own password. To do this, type the current password in the Old Password box first. Now type your new password in the New Password and Verify Password boxes. Once you've finished, select OK at the bottom.

    User Account Details
  9. Your router admin password has now been changed and you'll need to use this the next time you log into the router.

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