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How do I enable or disable Band Steering on a Technicolor DGA4231, DGA2231 or DWA0120 router?

Written by KCOM Support on 23/03/2022. Posted in Broadband.

This article explains how to enable or disable band steering for the Technicolor DGA4231, DGA2231 or DWA0120 routers.

Technicolor DGA and DWA Routers


Something to note

We recommend when making any adjustments to the settings on your router, to connect to your router with a wired ethernet connection. However, this can be done wirelessly if a wired connection isn't an option.

Enabling or disabling band steering

  1. Open a web browser and type

    URL Address
  2. When the Router Gateway page loads, you'll see a series of tiles for different settings on the router. Click on any of these tiles, this will prompt the sign in page to pop up. If you've never logged into the router before the default sign in details will be:
    • Username - admin
    • Password - This is the Access Key that can be found either on the card you got with your router or on a sticker on the router.

      Access Key Card

      Something to note

      The access key must be typed in exactly as shown on the card / sticker.

    Password not working? This could be because the password has been changed, you might need to reset your router this way you can use the default settings to log in. To do this, you'll need something like a needle or a pin. Using the needle / pin push the reset button and hold it for 10 seconds. It will take your router a minute or two to load back up. Once it does go back to step one.

    Where's the reset button?
    Reset Button
  3. If this is the first-time logging into the router you may be prompted to change the password. If you don't want to change the password, you can skip this step by pressing the skip button.
  4. Now you'll see the main page with the series of tiles again, click on the 'Wireless' tile.

    Wireless Tile
  5. Make sure you're on the 'Interface Config' tab, scroll down on this tab and you'll find 'Band Steering enabled'. This is where you can enable or disable band steering.

    Band Steering
  6. Now you have enable / disabled band steering you'll need to click 'save'.

Something to note

If you have enabled band steering you will only see one wireless signal, if you have disabled it you will see two.

Band steering enabled

Band Steering Enabled

Band steering disabled

Band Steering Disabled

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